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IT Nation Connect: ConnectWise Unveils New RMM, Cybersecurity Capabilities
Hyperautomation is at the core of everything ConnectWise is doing across the company.
On day two of IT Nation Connect, ConnectWise unveiled the evolution of its remote monitoring and management (RMM) solution to Unified Monitoring & Management.
ConnectWise also announced innovations for its suite of cybersecurity management solutions, including automated remediation for cybersecurity leveraging the ConnectWise Asio platform. The ConnectWise SaaS Security workflow engine now offers enhanced alerting for threat detection, and monitoring, alerting and incident response for Microsoft 365 environments.
Unified Monitoring & Management includes a host of enhanced capabilities to the ConnectWise Asio platform, including adding support for network, cloud and backup monitoring. Moreover, ConnectWise unveiled a real-time, interactive dashboard as part of this unification.
In addition, ConnectWise at IT Nation Connect announced enhancements to its Business Management Solutions. These updates aim to modernize and streamline how partners manage projects, procurement and the sales process.
IT Nation Connect: Helping MSPs Realize Success
Jeff Bishop, ConnectWise’s executive vice president and general manager of platform, said ConnectWise is reimagining all aspects of its portfolio to help MSPs realize their vision of success.
“Two years ago, almost to the day, I came out here and we introduced Connectwise Asio, a concept that was more than just stitching together integrations,” he said. “Asio was designed as a true modern, multitenant, multi-tier platform as a service that would provide a go-forward foundation for the IT Nation ecosystem, a purpose-built solution for the MSP space. Asio allows us to deliver a modern user experience, centralize disparate data sets, build new products faster, and to create automation that can span the entire ecosystem. This centralization of data allows us to put artificial intelligence (AI) at the center of our platform, creating insights and automation that span products in ways that we never could with decoupled services."
The Asio platform can scale with growing business needs to accommodate increasing workloads and expanding customer base, Bishop said.
"We want this to be the platform that provides you your choice and unlocks your ability to focus on your business, instead of spending so much time integrating and configuring solutions together," he said. "And most importantly, it's real. It's here today.”
Hyperautomation is at the core of everything ConnectWise is doing across the company, Bishop said.
Everything Comes from MSP Feedback
April Taylor, ConnectWise’s vice president of product management, said everything announced during IT Nation Connect resulted from feedback from MSPs.
ConnectWise's April Taylor
“A lot of what we do is we regularly engage with our partners in a number of mediums to get feedback,” she said. “On the business management side, the two big areas where we did a lot of our reimagination were projects in procurement, and that came directly from partners saying that those are two areas that they wanted to see a lot of improvements in as they grow and evolve their businesses. So things like use all of the Kanban [digital project management] board was one of those that partners have been really asking for, and they seemed really excited about it.”
On the business management side, ConnectWise is helping MSPs be more efficient and do more with the teams they have, and save time along the way, Taylor said.