Dialpad Gains $170 Million in New Funding for Further Platform Development

Dialpad has secured $170 million in funding at a valuation of $2.2 billion. To date, it has raised $418 million in capital.

Iconiq Capital lead the Dialpad funding round with participation from Amasia, GV, Omers Growth Equity, Work-Bench, Section 32 and T-Mobile Ventures.

Dialpad will invest in the further development and application of native artificial intelligence (AI) throughout its unified platform. In addition, it will hire new talent to support its rapid global growth.

Dialpad’s Mike Kane

Mike Kane is Dialpad‘s senior vice president of global channel sales.

“This round of funding will be used to further invest in the development of our unified platform, specifically on the AI/ML side,” he said.

Dialpad will continue building the “most modern business communications solution for our customers,” Kane said. That will enable more wins for partners.

Channel Fundamental in Global Expansion

Partners play a massive role in Dialpad’s growth and success, Kane said.

The channel was responsible for Dialpad’s 338% year-over-year growth in deal registration in the third quarter, he said. In addition, pipeline grew by 223% and bookings increased by 191%

“In terms of expansion, the channel was also fundamental in our global success in 2021,” Kane said. “We saw a 208% increase in international bookings across Europe, Australia and New Zealand.”

The funding round is the latest development in a year of significant milestones for Dialpad. That includes growth, global expansion, partnerships and acquisitions. Its acquisitions of Kare Knowledgeware and Koopid improved the customer and agent experience with digital self-service, conversational AI and intelligent omnichannel support

“At Dialpad, we believe that our partners are an integral part of our growth strategy and that therefore an investment in Dialpad is an investment in our partners,” Kane said. “We are planning on doubling down in partner enablement, education and activation with a focus on giving our partners best-in-class tools and resources to win the UCaaS and CCaaS markets.”

Will Griffith is Iconiq Capital’s founding partner.

“Dialpad is at the forefront of cloud-based, native AI communications, collaboration and contact center solutions,” he said. “Iconiq Capital is proud to again invest in Dialpad’s vision to deliver streamlined communications combined with crucial data-driven insights all through one application.”