Unified Communications/Contact Center

Blue Mantis bought Colligio
Channel Business
Blue Mantis Acquires UC, Cisco-Focused PartnerBlue Mantis Acquires UC, Cisco-Focused Partner

Blue Mantis' acquisition will allow them to enter into the collaboration/unified communications through the newest M&A deal.

byChristopher Hutton
Nov 20, 2024
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1 Min Read
20 top CCaaS providers, UCaaS providers doing AI
AI Service Provider News
CF20: 2024's 20 Top UCaaS, CCaaS Providers Making the Most of AICF20: 2024's 20 Top UCaaS, CCaaS Providers Making the Most of AI
byEdward Gately
Nov 20, 2024
20 Slides
Microsoft Ignite chock full of AI news
AI Service Provider News
Microsoft Ignite 2024 Overflowing with AI NewsMicrosoft Ignite 2024 Overflowing with AI News
byKelly Teal
Nov 19, 2024
8 Slides
Mitel CX launches
Unified Communications/Contact Center
Mitel CX, Geared Toward Channel, DebutsMitel CX, Geared Toward Channel, Debuts
byMoshe Beauford
Nov 18, 2024
1 Min Read
New Pinnacle Partner Program from Sangoma
Unified Communications/Contact Center
Sangoma Launches Pinnacle Partner Program Following Hire of Veteran Channel ExecSangoma Launches Pinnacle Partner Program
byMoshe Beauford
Nov 12, 2024
1 Min Read
Avaya layoffs
Channel Business
Fresh Avaya Layoffs Hit Customer Success, Marketing HardFresh Avaya Layoffs Hit Customer Success, Marketing Hard
byJames Anderson
Nov 11, 2024
1 Min Read
Channel People on the Move October 2024
Unified Communications/Contact Center
Channel People on the Move: Lenovo, Nextiva, Sophos, Aryaka, More
Channel People on the Move: Lenovo, Nextiva, Sophos, Aryaka, More
Nov 1, 2024
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44 Slides
byCraig Galbraith
Evolve IP-ATSG merger
Channel Business
Evolve IP-ATSG Merger Creates DaaS, Managed Services 'Powerhouse'
Evolve IP-ATSG Merger Creates DaaS, Managed Services 'Powerhouse'
Oct 31, 2024
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1 Min Read
byJames Anderson
Cisco's Kristyn Hogan
Unified Communications/Contact Center
Cisco Webex Rolling Out Partner Demo Catalog
Cisco Webex Rolling Out Partner Demo Catalog
Oct 28, 2024
|
1 Min Read
byMoshe Beauford
Cisco WebexOne
Connectivity
WebexOne: CX Efforts Ramp Up as AI Takes Center Stage
WebexOne: AI Takes Center Stage
Oct 23, 2024
|
1 Min Read
byMoshe Beauford
How SMS Campaign Registration is impacting channel partners
Connectivity
'Terrible' SMS Campaign Registration Woes Prompt UCaaS, CCaaS Migrations
'Terrible' SMS Campaign Reg Woes Prompt UCaaS, CCaaS Migrations
Oct 17, 2024
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1 Min Read
byJames Anderson
AI CCaaS core of new RapidScale-Talkdesk partnership
Unified Communications/Contact Center
RapidScale, TalkDesk Team on AI-Fueled CCaaS
RapidScale, TalkDesk Team on AI-Fueled CCaaS
Oct 17, 2024
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1 Min Read
byChristopher Hutton
Gartner UCaaS Magic Quadrant 2024
Unified Communications/Contact Center
Microsoft Leads Gartner UCaaS Magic Quadrant, But There's a Catch
Microsoft Leads Gartner UCaaS Magic Quadrant, But There's a Catch
Oct 16, 2024
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1 Min Read
byJames Anderson
Dialpad acquisition of Surfboard
Channel Business
Dialpad Buys WFM Provider, Surpasses $300 Million in ARR
Dialpad Buys WFM Provider, Surpasses $300 Million in ARR
Oct 15, 2024
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1 Min Read
byJames Anderson
Vonage alliances leader Michael Raspanti
People on the Move
Vonage Hires Intelisys Alum to Lead Alliances
Vonage Hires Intelisys Alum to Lead Alliances
Oct 9, 2024
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1 Min Read
byJames Anderson
Zoom's Nick Tidd introduced at Zoomtopia
Unified Communications/Contact Center
Zoomtopia: Zoom Formally Introduces New Channel Leader, Lots of AI
Zoomtopia: Zoom Formally Introduces New Channel Leader, Lots of AI
Oct 9, 2024
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1 Min Read
byMoshe Beauford
Hornetsecurity unveils Microsoft 365 Multi-Tenant Manager
Technologies
Hornetsecurity Debuts Microsoft 365 Multitenant Management Software for MSPs
Hornetsecurity Debuts M365 Multitenant Management Software for MSPs
Oct 9, 2024
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1 Min Read
byChristopher Hutton
E78 Partners, EliteCX form CCaaS implementation partnership
Channel Business
EliteCX, E78 Partners Team on CCaaS Implementations, Pro Services
EliteCX, E78 Partners Team on CCaaS Implementations, Pro Services
Oct 7, 2024
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1 Min Read
byJames Anderson
Salt Typoon cyberattack targets Verizon, Lumen
Cybersecurity News
Salt Typhoon Reportedly Hacks AT&T, Verizon, Lumen
Salt Typhoon Reportedly Hacks AT&T, Verizon, Lumen
Oct 7, 2024
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1 Min Read
byEdward Gately
8x8 channel get Geoff Chretien
People on the Move
8x8 Lands IntelePeer, NICE Alum to Lead Channel Sales
8x8 Lands IntelePeer, NICE Alum to Lead Channel Sales
Oct 2, 2024
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1 Min Read
byJames Anderson
Enterprise Connect AI
Unified Communications/Contact Center
Enterprise Connect AI to Highlight 'Enormous AI Opportunity' for Channel
Enterprise Connect AI to Highlight 'Enormous AI Opportunity'
Oct 1, 2024
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1 Min Read
byMoshe Beauford
NEC partners ready for transition of Univerge Blue to Intermedia via acquisition.
Mergers & Acquisitions
NEC Partners Set for 'Fairly Smooth' Transition Amid Acquisition by Intermedia
NEC Partners Set for 'Fairly Smooth' Transition Amid Intermedia Buy
Sep 25, 2024
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1 Min Read
byMoshe Beauford
UJET funding round yields channel investment
Unified Communications/Contact Center
UJET's $76 Million Funding to Support Channel Development
UJET's $76 Million Funding to Support Channel Development
Sep 24, 2024
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1 Min Read
byMoshe Beauford
NICE partners commission change not as bad as originally thought
Unified Communications/Contact Center
NICE Partner Commission Changes 'Not as Bad as We Thought'
NICE Partner Commission Changes 'Not as Bad as We Thought'
Sep 23, 2024
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1 Min Read
byMoshe Beauford
Content Guru taking aim at TSDs in the Americas
Unified Communications/Contact Center
CCaaS Provider Content Guru Wants to 'Challenge the Status Quo'
CCaaS Provider Content Guru Wants to 'Challenge the Status Quo'
Sep 23, 2024
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1 Min Read
byMoshe Beauford
Zoom-Mitel hybrid AI partnership
Unified Communications/Contact Center
Zoom, Mitel to Extend Hybrid AI-Fueled Offer
Zoom, Mitel to Extend Hybrid AI-Fueled Offer
Sep 18, 2024
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1 Min Read
byMoshe Beauford
Salesforce CEO Marc Benioff at Dreamforce 2024, San Francisco, Sept. 17.
Technologies
Dreamforce 2024 Beats the AI, Agentforce Drums
Dreamforce 2024 Beats the AI, Agentforce Drums
Sep 17, 2024
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7 Slides
byKelly Teal
Laura Dashney joins the Nextiva channel program
Channel Business
Ex-Upstack Partner to Lead Nextiva Partner Success Endeavors
Ex-Upstack Partner to Lead Nextiva Partner Success Endeavors
Sep 16, 2024
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1 Min Read
byMoshe Beauford
Unified Communications/Contact Center
Mitel Security, Common Framework Updates 'Good For TAs'
Mitel Security, Common Framework Updates 'Good For TAs'
Sep 12, 2024
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1 Min Read
byMoshe Beauford
New RingCentral alliance with Zayo for UC
Unified Communications/Contact Center
Partners Offer Mixed Reviews of New Zayo-RingCentral Alliance
Partners Offer Mixed Reviews of New Zayo-RingCentral Alliance
Sep 9, 2024
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1 Min Read
byMoshe Beauford
Metrigy report: Cloud contact center top 5 and 10
Unified Communications/Contact Center
Five9, NICE Among Top 5 CCaaS Leaders ID'd in New Report
Five9, NICE Among Top 5 CCaaS Leaders ID'd in New Report
Sep 5, 2024
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1 Min Read
byMoshe Beauford
NICE partners see changing compensation model
Unified Communications/Contact Center
NICE TSDs, TAs, Could Earn Less Under New Compensation Model
NICE TSDs, TAs, Could Earn Less Under New Compensation Model
Sep 5, 2024
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1 Min Read
byMoshe Beauford
NICE channel gets new RVP from 8x8
People on the Move
Interim 8x8 Channel Leader Moves to NICE
Interim 8x8 Channel Leader Moves to NICE
Sep 4, 2024
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1 Min Read
byMoshe Beauford
Channel People on the Move in August 2024
Unified Communications/Contact Center
Channel People on the Move: Granite, Sandler Partners, Oracle, Lumen, More
Channel People on the Move: Granite, Sandler Partners, Oracle, Lumen
Sep 3, 2024
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28 Slides
byCraig Galbraith
Sangoma channel lead speaks
Unified Communications/Contact Center
Sangoma Channel Head Wants 'More Partners Selling More'
Sangoma Channel Head Wants 'More Partners Selling More'
Aug 28, 2024
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1 Min Read
byMoshe Beauford
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