Unified Communications/Contact Center

Sangoma channel gets new leader
Unified Communications/Contact Center
Avaya, Mitel Alum to Lead Sangoma ChannelAvaya, Mitel Alum to Lead Sangoma Channel

After falling victim to Avaya layoffs, Susan Leveritt has quickly bounced back as Sangoma channel head.

byMoshe Beauford
Aug 27, 2024
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1 Min Read
GoTo updates for the channel, customers
Unified Communications/Contact Center
GoTo Updates Target Channel Margins, OverheadGoTo Updates Target Channel Margins, Overhead
byMoshe Beauford
Aug 27, 2024
1 Min Read
The Many Copilot Use Cases Partners Are Missing Webinar
AI Service Provider News
The Many Copilot Use Cases Partners Are MissingThe Many Copilot Use Cases Partners Are Missing
Sep 24, 2024
1 Hr View
Five9 layoffs
Channel Business
How Five9 Layoffs Could Impact Broader ChannelHow Five9 Layoffs Could Impact Broader Channel
byMoshe Beauford
Aug 21, 2024
1 Min Read
Channel Futures examines leadership changes at the Cisco collaboration unit
Channel Business
Cisco Collaboration Unit Reshuffles Leadership Team Amid RestructuringCisco Collaboration Unit Reshuffles Leadership Team Amid Restructuring
byMoshe Beauford
Aug 20, 2024
1 Min Read
The opportunity for compliance partners
Channel Business
Compliance Partners Set to Benefit from 'Lucrative Market'Compliance Partners Set to Benefit from 'Lucrative Market'
byMoshe Beauford
Aug 19, 2024
1 Min Read
Tech advisor channel partners that made the 2024 Inc. 5000.
Channel Business
9 Technology Advisors in the Inc. 5000
9 Technology Advisors in the Inc. 5000
Aug 14, 2024
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9 Slides
byJames Anderson
Five9 AI Knowledge for contact center agents debuts
Unified Communications/Contact Center
Five9 Touts Partner Opportunity with New AI Knowledge Solution
Five9 Touts Partner Opportunity with New AI Knowledge Solution
Aug 13, 2024
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1 Min Read
byMoshe Beauford
CX effect acquisition by Avant: key reasons
Channel Business
Why Avant Bought CX Effect: Lead Gen, Product Expansion Key Reasons
Why Avant Bought CX Effect: Lead Gen, Product Expansion Key Reasons
Aug 13, 2024
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1 Min Read
byJames Anderson
8x8 artificial intelligence updates
Unified Communications/Contact Center
8x8 Artificial Intelligence Updates Seek to Add Partner Value
8x8 Artificial Intelligence Updates Seek to Add Partner Value
Aug 12, 2024
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1 Min Read
byMoshe Beauford
Five9 quarterly earnings show the future of CCaaS, CX platofrms
Channel Business
A Down Quarter for Five9? Partners Don’t Think So
A Down Quarter for Five9? Partners Don’t Think So
Aug 12, 2024
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1 Min Read
byJames Anderson
RingCentral POTS replacement solution debuts for verticals such as hospitals
Unified Communications/Contact Center
RingCentral POTS Replacement Launches, Focuses on Channel Sweet Spot
RingCentral POTS Replacement Launches, Focuses on Channel Sweet Spot
Aug 7, 2024
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1 Min Read
byMoshe Beauford
Avant acquisition of CX Effect
Channel Business
Avant Looks Beyond CCaaS with CX Effect Acquisition
Avant Looks Beyond CCaaS with CX Effect Acquisition
Aug 6, 2024
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1 Min Read
byJames Anderson
Unified Communications/Contact Center
Genesys Channel Partners Aid in 'Significant Shares of Sales'
Genesys Channel Partners Aid in 'Significant Shares of Sales'
Aug 5, 2024
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1 Min Read
byMoshe Beauford
RingCentral-Mitel partnership no longer exclusive
Unified Communications/Contact Center
RingCentral-Mitel Partnership Exclusivity Comes to End
RingCentral-Mitel Partnership Exclusivity Comes to End
Aug 2, 2024
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1 Min Read
byMoshe Beauford
IntelePeer funding for AI technologies
Unified Communications/Contact Center
$140 Million IntelePeer Funding to Aid Channel
$140 Million IntelePeer Funding to Aid Channel
Jul 30, 2024
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1 Min Read
byMoshe Beauford
Kristy Thomas will lead the Vonage channel
People on the Move
Intelisys, Masergy Alum Returns to Lead Vonage Channel
Intelisys, Masergy Alum Returns to Lead Vonage Channel
Jul 29, 2024
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1 Min Read
byJames Anderson
Gamma announced the acquisition of BrightCloud
Unified Communications/Contact Center
Gamma-BrightCloud Acquisition Signals More CX MSP Consolidation to Come
Gamma-BrightCloud Acquisition Signals More CX MSP Consolidation to Come
Jul 25, 2024
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1 Min Read
byMoshe Beauford
Avaya layoffs are taking effect this summer.
Unified Communications/Contact Center
Avaya Laying Off Roughly 180 People
Avaya Laying Off Roughly 180 People
Jul 24, 2024
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1 Min Read
byMoshe Beauford
Future of the UCaaS market
Unified Communications/Contact Center
What Happens When the UCaaS Mine Dries?
What Happens When the UCaaS Mine Dries?
Jul 22, 2024
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1 Min Read
byMoshe Beauford
Packet Fusion received a strategic investment from Bridgepointe Technologies.
Mergers & Acquisitions
Packet Fusion Gets Investment from Bridgepointe
Packet Fusion Gets Investment from Bridgepointe
Jul 11, 2024
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1 Min Read
byJames Anderson
Avaya's Patrick Dennis
Unified Communications/Contact Center
New Avaya CEO to Continue 'Innovation Without Disruption'
New Avaya CEO to Continue 'Innovation Without Disruption'
Jul 11, 2024
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1 Min Read
byMoshe Beauford
Avaya's Alan Maserek to retire
People on the Move
Avaya CEO Alan Masarek to Retire, Company Names Successor
Avaya CEO Alan Masarek to Retire, Company Names Successor
Jul 10, 2024
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1 Min Read
byMoshe Beauford
MeiLee Langley returns to lead Nextiva channel marketing
People on the Move
Nextiva Brings Back 8x8, RingCentral Alum to Steer Channel Marketing
Nextiva Brings Back 8x8, RingCentral Alum to Steer Channel Marketing
Jul 10, 2024
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1 Min Read
byMoshe Beauford
Vendor AI hype: Where's the money for the channel?
Unified Communications/Contact Center
Partners Look to Make Money Amid Vendor AI Fanfare
Partners Look to Make Money Amid Vendor AI Fanfare
Jul 9, 2024
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1 Min Read
byMoshe Beauford
Zoom channel looking to embrace partners
Channel Sales & Marketing
Zoom: We Would Be Crazy Not to Embrace Channel
Zoom: We Would Be Crazy Not to Embrace Channel
Jul 9, 2024
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1 Min Read
byChristine Horton
Vonage write-down impact
Unified Communications/Contact Center
Vonage Write-Down Could Signal Internal, Channel Strife
Vonage Write-Down Could Signal Internal, Channel Strife
Jul 8, 2024
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7 Slides
byMoshe Beauford
Channel People on the Move June 2024
Unified Communications/Contact Center
Channel People on the Move: Intelisys, Five9, Kaseya, Pax8
Channel People on the Move: Intelisys, Five9, Kaseya, Pax8
Jul 1, 2024
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30 Slides
byCraig Galbraith
Gartner Magic Quadrant CPaaS 2024
Unified Communications/Contact Center
Twilio, Vonage, Among CPaaS Providers in 2024 Gartner Magic Quadrant
Twilio, Vonage, Among CPaaS Providers in 2024 Gartner Magic Quadrant
Jun 28, 2024
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11 Slides
byMoshe Beauford
High Wire Networks channel-focused
Mergers & Acquisitions
High Wire Networks Becomes Pure-Play, Channel-Focused MSSP
High Wire Networks Becomes Channel-Focused MSSP
Jun 28, 2024
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1 Min Read
byEdward Gately
Mitel partners benefit from vertical market specialization
Unified Communications/Contact Center
Mitel Partners Recognized for Vertical Specialty Commitment
Mitel Partners Recognized for Vertical Specialty Commitment
Jun 27, 2024
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1 Min Read
byMoshe Beauford
Five9 channel partner leader taking balanced approach
Unified Communications/Contact Center
Five9 Channel Partner Head Seeks Balanced Approach to Leadership
Five9 Channel Partner Head Seeks Balanced Approach
Jun 26, 2024
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1 Min Read
byMoshe Beauford
Cisco channel partners driving success of AI in conferencing and collaboration via Webex.
Unified Communications/Contact Center
Cisco Relying on Channel Partners for Success in AI and Collaboration
Cisco Relying on Channel Partners for Success in AI and Collaboration
Jun 24, 2024
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1 Min Read
byMoshe Beauford
Workviva by Zoom available for Zoom reseller partners
Unified Communications/Contact Center
Zoom Reseller Partners Gain Access to Workvivo
Zoom Reseller Partners Gain Access to Workvivo
Jun 20, 2024
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1 Min Read
byMoshe Beauford
Cloudli channel expanding in U.S.
Unified Communications/Contact Center
Cloudli Channel to Beef Up U.S. Footprint
Cloudli Channel to Beef Up U.S. Footprint
Jun 20, 2024
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1 Min Read
byMoshe Beauford
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