Unified Communications/Contact Center

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AI Service Provider News
Connex One: AI Reducing Costs, Boosting Customer ExperienceConnex One: AI Reducing Costs, Boosting Customer Experience

Connex One's CRO describes how his company is using AI in the contact center.

byCraig Galbraith
Apr 5, 2024
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7 Min View
Google Workspace partners see margins cut
Unified Communications/Contact Center
Google Workspace Partners to Get Smaller Share of Profit PieGoogle Workspace Partners to Get Smaller Share of Profit Pie
byMoshe Beauford
Apr 4, 2024
1 Min Read
Trusted advisors
Cloud Computing News & Updates
Avant Study: IT Buyers Using Trusted Advisors MoreAvant Study: IT Buyers Using Trusted Advisors More
byJames Anderson
Apr 3, 2024
1 Min Read
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Channel Business
Recent Tech Layoffs: 2024 Q1 TrackerRecent Tech Layoffs: 2024 Q1 Tracker
byEdward Gately
Apr 3, 2024
18 Slides
Microsoft Teams no longer free
Unified Communications/Contact Center
Microsoft Teams No Longer 'Free': What It Means for the ChannelMicrosoft Teams No Longer 'Free': What It Means for the Channel
byMoshe Beauford
Apr 2, 2024
5 Slides
Channel People on the Move March 2024
Unified Communications/Contact Center
Channel People on the Move: Dell, Five9, ConnectWise, Intelisys, MoreChannel People on the Move: Dell, Five9, ConnectWise, Intelisys, More
byCraig Galbraith
Apr 1, 2024
40 Slides
AI in patient care
Unified Communications/Contact Center
Mitel Looks to Place More AI in Patient Care
Mitel Looks to Place More AI in Patient Care
Mar 29, 2024
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1 Min Read
byMoshe Beauford
AWS booth Enterprise Connect 2024
Connectivity
Amazon Connect Contact Center Gets a Facelift
Amazon Connect Contact Center Gets a Facelift
Mar 29, 2024
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1 Min Read
byMoshe Beauford
Microsoft booth in the 2024 Enterprise Connect Expo Hall
Unified Communications/Contact Center
Images: Enterprise Connect Expo Hall — Vonage, Zoom, AWS, More
Images: Enterprise Connect Expo Hall — Vonage, Zoom, AWS, More
Mar 29, 2024
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8 Slides
byMoshe Beauford
Future of Collaboration Technology Panel at Enterprise Connect 2024
Unified Communications/Contact Center
The Future of Collaboration Technology Requires Data Governance
Future of Collaboration Technology Requires Data Governance
Mar 26, 2024
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1 Min Read
byMoshe Beauford
CX and contact center new products
Unified Communications/Contact Center
Vonage, RingCentral, GoTo Unleash New CX, Contact Center Products
Vonage, RingCentral, GoTo Unleash New CX, Contact Center Products
Mar 26, 2024
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1 Min Read
byCraig Galbraith
Unified communications/contact center (UC/CC) execs at Enterprise Connect 2024
Unified Communications/Contact Center
Cisco, RingCentral Execs Shine Light on UC/CC Platform Convergence
Cisco, RingCentral Execs Shine Light on UC/CC Platform Convergence
Mar 26, 2024
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1 Min Read
byMoshe Beauford
Microsoft's Nicole Herskowitz at Enterprise Connect
Connectivity
Microsoft Eyes a Future Where AI Dominates the Workplace
Microsoft Eyes a Future Where AI Dominates the Workplace
Mar 26, 2024
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1 Min Read
byMoshe Beauford, Robert DeMarzo
Enterprise Connect: Avaya-Zoom
Unified Communications/Contact Center
Avaya, Zoom Launch Partner-Ripe AI Offer
Avaya, Zoom Launch Partner-Ripe AI Offer
Mar 25, 2024
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1 Min Read
byMoshe Beauford
Enterprise Connect new products, announcements
Unified Communications/Contact Center
Enterprise Connect New Products: RingCentral, Zoom, Five9, Avaya, More
Enterprise Connect New Products: RingCentral, Zoom, Five9, Avaya, More
Mar 25, 2024
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9 Slides
byCraig Galbraith
Talkdesk AI and PowerPlay program
Channel Business
Talkdesk: 'PowerPlay' Offers Unique Value Proposition
Talkdesk: 'PowerPlay' Offers Unique Value Proposition
Mar 22, 2024
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5 Min View
byJames Anderson
Nextiva CX
Connectivity
Nextiva Solving Challenges as a Full-Stack CX Provider
Nextiva Solving Challenges as a Full-Stack CX Provider
Mar 22, 2024
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5 Min View
byJames Anderson
AudioCodes CX
Connectivity
AudioCodes Capitalizing on CX with Microsoft Teams, Other Offers
AudioCodes Capitalizing on CX with Microsoft Teams, Other Offers
Mar 22, 2024
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4 Min View
byCraig Galbraith
Microsoft Copilot opportunities for partners, CP Expo
Unified Communications/Contact Center
Microsoft Copilot Might Prove Consequential for Channel Partners
Microsoft Copilot May Prove Consequential for Channel
Mar 14, 2024
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1 Min Read
byMoshe Beauford
Unified Communications/Contact Center
Fusion Connect Updates Channel Partner Program, Eyes AI
Fusion Connect Updates Channel Partner Program, Eyes AI
Mar 12, 2024
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1 Min Read
byMoshe Beauford
GoTo Contact Center Pro unveiled
Connectivity
GoTo Debuts Contact Center Pro for Midmarket, Enterprise
GoTo Debuts Contact Center Pro for Midmarket, Enterprise
Mar 11, 2024
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1 Min Read
byCraig Galbraith
Cloud UC&C: Reinvent, NetSapiens team up
Unified Communications/Contact Center
Reinvent Telecom, NetSapiens Team on White-Label UC&C
Reinvent Telecom, NetSapiens Team on White-Label UC&C
Mar 11, 2024
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1 Min Read
byCraig Galbraith
TSD market
Distribution
Q4 Tech Advisor Survey Points to Widening TSD Market
Q4 Tech Advisor Survey Points to Widening TSD Market
Mar 7, 2024
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7 Slides
byJames Anderson
Zoom channel program gets update
Unified Communications/Contact Center
Zoom Rolls Out New Channel Partner Program
Zoom Rolls Out New Channel Partner Program
Mar 6, 2024
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1 Min Read
byMoshe Beauford
Sangoma executive team members now at Cloudli
People on the Move
Cloudli Nabs 2 More Sangoma Executive Team Members
Cloudli Nabs 2 More Sangoma Executive Team Members
Mar 5, 2024
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1 Min Read
byMoshe Beauford
2024 TA 101: Best Technology Consultants (L-Z)
Connectivity
Best Technology Consultants 2024: Top 101 Agents & Advisors Ranked (L-Z)
Best Tech Consultants 2024: Top 101 Agents & Advisors Ranked (L-Z)
Mar 4, 2024
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51 Slides
byJames Anderson
2024 TA 101: Best Technology Consultants (A-K)
Connectivity
Best Technology Consultants 2024: Top 101 Agents & Advisors Ranked (A-K)
Best Tech Consultants 2024: Top 101 Agents & Advisors Ranked (A-K)
Mar 4, 2024
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50 Slides
byJames Anderson
Viirtue Connect Partner Summit
Channel Sales & Marketing
Viirtue, MSP Partners Seek Larger Piece of IT Pie
Viirtue, MSP Partners Seek Larger Piece of IT Pie
Feb 29, 2024
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8 Slides
byJames Anderson
Cisco NWN Carousel partnership
Unified Communications/Contact Center
Cisco's NWN Carousel Partnership Will Migrate Thousands to Cloud
Cisco's NWN Carousel Partnership Will Migrate Thousands to Cloud
Feb 28, 2024
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1 Min Read
byMoshe Beauford
8x8 partners in corporate DNA
Unified Communications/Contact Center
8x8: Partners Part of the 'Corporate DNA'
8x8: Partners Part of the 'Corporate DNA'
Feb 28, 2024
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11 Min View
byCraig Galbraith
8x8 partner program update coming
Unified Communications/Contact Center
8x8 Updating Partner Program to Keep Up with Changes
8x8 Updating Partner Program to Keep Up with Changes
Feb 28, 2024
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1 Min Read
byChristine Horton
GoTo partner awards handed out
Unified Communications/Contact Center
GoTo Partner Awards: Telarus, SHI, Avant, More
GoTo Partner Awards: Telarus, SHI, Avant, More
Feb 27, 2024
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1 Min Read
byMoshe Beauford
Multilocation businesses and S-NET
Connectivity
S-NET Finds Growth with Multilocation Businesses
S-NET Finds Growth with Multilocation Businesses
Feb 27, 2024
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5 Min View
byCraig Galbraith
Talkdesk revenue gets lift with new hire
People on the Move
Ex-Zscaler Exec Hopes Track Record Will Help Boost Talkdesk Revenue
New Talkdesk Channel Boss Bets On Track Record
Feb 26, 2024
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1 Min Read
byMoshe Beauford
Exclaimer Email Signatures
Unified Communications/Contact Center
Exclaimer Professional Email Signatures Enhance Brand Visibility
Exclaimer Professional Email Signatures Enhance Brand Visibility
Feb 23, 2024
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5 Min View
byCraig Galbraith
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