Images: Enterprise Connect Expo Hall — Vonage, Zoom, AWS, More
The biggest names in communications and collaboration were front and center in the 2024 Enterprise Connect Expo Hall.
![Microsoft booth in the 2024 Enterprise Connect Expo Hall Microsoft booth in the 2024 Enterprise Connect Expo Hall](https://eu-images.contentstack.com/v3/assets/blt10e444bce2d36aa8/blt7f5df6a7505b72db/6606f3b3bb328755b90e06f0/Microsoft_booth_at_Enterprise_Connect_2024.jpg?width=700&auto=webp&quality=80&disable=upscale)
Microsoft booth in the 2024 Enterprise Connect Expo Hall
Zoom is one vendor that made a splash at this year's show, making news for its partnership with Avaya that will enable AI functionalities for Avaya telephony users who also leverage the collaboration tools of Zoom.
Late last year, Zoom selected Mark Jenkins as its latest channel head. This year, it laid out its plans for a new partner program, hoping to beef up its efforts.
Verizon's business unit unveiled 5G and AI-powered experience rooms at this year's show. It also launched various other mobile workplace collaboration tools and cloud-connected calling solutions.
It had these and many more technologies on display for event-goers to play with and understand why 5G might have a major presence in the workplace if Verizon Business has anything to do with it.
Genesys was among the many contact center providers to attend the show, winning in the Best Innovation in Customer Experience (CX) category. It was a finalist for the overall "Best in Enterprise Connect award."
GoTo was one of many UC providers beefing up their portfolios at the enterprise communications event in Orlando. With more than 60 new offerings announced, along with AI innovations like Admin GoPilot and on-screen translation, GoTo put AI at the forefront of its announcements at this year's event.
Vonage was another unified communications provider looking to make a splash at Enterprise Connect 2024. The UC giant added enhanced noise cancellation to its contact center offer, which taps the power of machine learning to pull off the feat.
Available out-of-the-box, the experience cuts out the middleman by being fully embedded.
NICE released the newest iteration of its Enlighten Copilot, which it says it built for supervisors and CX leaders, one of the many in the space choosing to use its platform to sprinkle even more AI into the fold.
Now, with more than 1,000 features on its RingCX platform, RingCentral is celebrating milestones. At Enterprise Connect 2024, RingCentral gave us an update, noting it added more countries to its roster, language support and more juice to the platform.
AWS also made a series of AI-themed announcements, adding tools like third-party application support, automated evaluation, generative AI-powered post-contact summaries, and step-by-step in-chat guides, further stepping up its AI affiliation on many fronts.
Overall, it seems that AI once more dominated another enterprise communications event, something that emerges time and time again. So it seems it has begun, with companies in the space taking users on the AI-fueled ride that is the future of work, looking to make strides toward a more productive workplace with AI at the center of most of what we do.
Yet still, experts say, AI will not replace humans, a notion we heard echoed over and over again at Enterprise Connect 2024.
AWS also made a series of AI-themed announcements, adding tools like third-party application support, automated evaluation, generative AI-powered post-contact summaries, and step-by-step in-chat guides, further stepping up its AI affiliation on many fronts.
Overall, it seems that AI once more dominated another enterprise communications event, something that emerges time and time again. So it seems it has begun, with companies in the space taking users on the AI-fueled ride that is the future of work, looking to make strides toward a more productive workplace with AI at the center of most of what we do.
Yet still, experts say, AI will not replace humans, a notion we heard echoed over and over again at Enterprise Connect 2024.
Hundreds of technology vendors, channel partners, service providers and others gathered at his year's Enterprise Connect 2024 in Orlando to showcase their latest and what they hope others would consider their "greatest" innovations in unified communications and collaboration. (Informa, Channel Futures' parent company, also owns Enterprise Connect.)
All but dominating the Enterprise Connect 2024 agenda was talk about unified-communications-as-a-service (UCaaS) and contact-center-as-a-service (CCaaS) convergence, which seems to have shown its face during various keynotes and breakout sessions.
Unified communications (UC) experts there addressed the elephant in the room — platform consolidation and convergence. Myriad experts, from unified communications and collaboration (UCC) analysts to telephony providers, have come to terms with the "if you can't beat 'em, join 'em" mentality becoming their new reality.
Avaya made one such acknowledgment by partnering with Zoom during Enterprise Connect 2024 to enable artificial intelligence over the top of its hybrid, on-premises and cloud-based telephony in a newly minted deal.
We learned this during a sit-down the company's CEO, Alan Masarek, who touted the benefits of what the duo are calling a "strategic partnership," while driving home a point that the notion is here to stay, bringing interoperability to the forefront of most UCC conversations today.
Topics such as data governance also had their place at one of the world's largest gatherings of unified communication experts who sat down to unearth why it's needed in today's business climate, noting that it comes down to checks and balances.
"We needed to have checks and balances in place to ensure security and other areas," Experian's Monica Lim said to a room packed with communications technology enthusiasts.
And then there was AI, which also made its loud presence felt at Enterprise Connect 2024. Experts said a lot on this topic, while Microsoft stole the show with a full rundown on why it has placed its eggs in the AI basket that is Copilot.
Last but not least, there was the expo hall, which had no shortage of exhibitors showcasing the technologies they too want to transform the workplace, be it hybrid, in-office or solely remote. In the slideshow above, see what we saw during our stroll with some of the most sizable vendors at the show this year.
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