3CLogic Integrates with Zendesk to Provide Joint Contact Center Solution

3CLogic is following its recent Lime Light CRM integration with a new partnership in the cloud-based customer service space, in its continuing effort to provide customers with a complete contact center solution.

The Rockville, Maryland-based cloud-based contact center solutions provider this week said its solution now integrates with Zendesk, a software development company based in San Francisco that specializes in customer service.

The integration combines 3CLogic’s suite of inbound, outbound and blended contact center offerings with Zendesk’s customer service tools.

3CLogic Chief Customer Officer Robert Killory told Talkin’ Cloud: “Zendesk’s position as a key provider in their space makes them an excellent partner for 3CLogic.

“The synergies between our best in class solutions allows our shared customer base to excel in their core business,” he said.

3CLogic said customers can now leverage the following integrated features:

Killory said the company “follows a collaborative strategy with our channel partners, focusing on key partners in each market segment.”

“3CLogic will continue our strategic partnerships to ensure a healthy, sustainable growth plan with our channel partners and remains open to new opportunities,” he said.

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