8x8, IntelePeer Among Winners of Enterprise Connect Awards

Zoom and RingCentral were finalists in the Overall Best of Enterprise Connect category.

Claudia Adrien

March 22, 2022

3 Min Read
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ENTERPRISE CONNECT — Ujet on Tuesday took home the 2022 Overall Best of Enterprise Connect award at Enterprise Connect, the conference for enterprise communications and collaboration.

Enterprise-Connect-logo-300x157.jpgUjet’s CX Intercloud is a new product that advances application redundancy for the company’s contact center platform running across multiple public clouds.

Enterprise Connect also announced winners for its four category awards. These included: Best Innovation in Customer Experience; Most Innovative Use of AI; Best Innovation for Virtual Meetings; and Best Innovation for Meeting Rooms.

Winners were announced during an awards presentation at the Enterprise Connect conference in Orlando.

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Enterprise Connect’s Eric Krapf

“The Best of Enterprise Connect award winners and finalists all demonstrate the high level and vibrant pace of innovation occurring in enterprise communications and collaboration technology,” said Eric Krapf, Enterprise Connect general manager and program co-chair. “We congratulate all the winners and finalists for delivering on the promise of communications/collaboration technology at a time when enterprises continually need to improve their own customer and employee experiences.”

Be sure to read our recent compilation of “Top Partners: Best of the Best.” It features channel partners and suppliers recognized for their achievements with numerous companies in the industry.

Other Finalists

  • Amazon Web Services: Automated Chatbot Designer, a recently launched feature of Amazon Lex that helps customers design conversational bots using existing conversation transcripts in hours rather than weeks.

  • Five9: Agent Assist (Version 2.0).

  • IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup.

  • RingCentral: Meeting Summaries (phase two version).

  • Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.

Category Awards

Best Innovation in Customer Experience 

Winners (four-way tie):

  • 8×8: 8×8 Agent Workspace.

  • IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup.

  • Journey: Journey Elevate Orchestration Engine.

  • LiveVox: SpeechIQ with Quality Management, seamlessly integrating multi-channel interaction analytics with robust quality management tools.

Most Innovative Use of AI 

Winner:

  • Virsae: VSM Everywhere, a cloud-based dashboard service that captures and analyzes critical performance and technical data in unmanaged work from home environments.

Runner-up:

  • Thrio: ThrioRedact, a new AI-powered data loss prevention capability to help reduce the risk of personally identifiable information falling into the wrong hands.

Best Innovation for Virtual Meetings 

Winners (tie):

  • BlueJeans by Verizon: BlueJeans Studio, which brings professional-grade production tools to BlueJeans Events, giving organizations and creators the ability to easily produce TV-quality live streams.

  • Vonage: For a product to be announced next month.

Best Innovation for Meeting Rooms 

Winner:

Runner-up:

  • Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.

Enterprise Connect is part of the Informa Tech portfolio of live events and digital platforms. it is operated by Informa, the parent company of Channel Futures.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.

 

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About the Author

Claudia Adrien

Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

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