A. Justin Chris-Tensen: Channel Exec of the Year Finalist

A. Justin Chris-Tensen, TelePacific Communications

Title: Vice President & General Manager, Telepartner Sales & Marketing

Years in current position: 7

Years with current company: 7

Years in the indirect channel: 7

Past jobs in the indirect channel: Vice President of Marketing & Product Development, Vice President Service Delivery

Main channel goal: “The goals of our channel are many; however, we constantly strive to be the best value proposition to our valued agent partners as well as our combined client base and it truly takes a team effort. To that end, our care team cares, our provisioning team provisions and our billing team bills (correctly). Every level within TelePacific is a leader with high levels of accountability through painstaking, cross-departmental measure and display metrics. We strive to work as one company — singularly focused on our customers’ experience.”

What is the importance of the indirect channel to your organization and what do you see as the future for your channel operations? “In my many years of working in telecom, I have never seen, nor been a part of, a corporate culture who thoroughly understands and embraces the channel to the extent that TelePacific does. It is with great pride that I am a part of this team and have the privilege of working with so many talented colleagues.”

How are you innovative in bringing new ideas to the channel? “The human condition or default is routine and routines mean maintenance mode to me. Constant challenge and constant change are not only necessary, but required to ensure that companies constantly strive to better the products, services and level of service offered to customers.”

Favorite dessert: Tres Leches cake

What others are saying about Justin:

“The reason we deliver so much business to TelePacific is its channel team recognizes the value we bring to the table as partners, and treats us as such. This commitment starts with Justin at the top of the channel program.”

— Alan Sandler, Managing Partner, Sandler Partners, Master Agent