Continuity Integrates AvailabilityGuard with ServiceNow

Service availability risk management vendor Continuity Software has integrated its AvailabilityGuard product with the ServiceNow portfolio of cloud-based products to provide users of ServiceNow with its technology's ability to eliminate infrastructure outages.

Continuity noted in its announcement that AvailabilityGuard now supports ServiceNow and can provide automated daily verification of the entire IT infrastructure configuration. According to the vendor, ServiceNow customers can use AvailabilityGuard to proactively discover and address issues before they cause downtime and data loss, ensuring uninterrupted service availability and business continuity.

"You would be hard-pressed to find an IT organization that didn't recognize that their time could be better spent on strategic activities directly impacting the bottom line, as opposed to chasing incidents and firefighting," said Doron Pinhas, CTO of Continuity Software, in a prepared statement. "The integration of AvailabilityGuard with tools such as ServiceNow allows IT organizations to embed a proactive approach to outage prevention into their current toolset, enabling IT teams to streamline operations, improve productivity and refocus their valuable time and resources."

What the AvailabilityGuard Risk Discovery Engine does is automatically scan the entire IT infrastructure in a non-intrusive, read-only mode and collects configuration information from servers and clusters, storage devices, database servers, virtual infrastructure and the networks that connect them across physical, virtual and cloud services.

AvailabilityGuard analyzes the information it gathers, comparing it to its continuously updated knowledge base of more than 5,000 risk signatures and vendor best practices. It aims to pinpoint any misconfigurations that could lead to downtime and data loss.

Its integration with ServiceNow means AvailabilityGuard now can create a ServiceNow incident automatically, including ticket information with a detailed description of the problem, its potential business impact and suggestions for remediation.