Dot Hill Offering AssuredSAN Customers Free Year of Support

Dot Hill, the company behind the AssuredSAN storage system, wants to assure all owners of the AssuredSAN storage system that their investment will be completely assured. Thus, enter the Dot Hill one-year-free, on-site-support initiative. If you’re sure you want to know more, rest assured, the full details of the AssuredSAN storage support program are surely coming up.

What’s the reason for the sudden outpouring of free support? Dot Hill’s VP of Channel Sales Brad Painter said it better then I could: “We want our channel partners and end-user customers to know that ‘Assured’ is not just the name of our SAN solutions, but also how we want them to feel when they turn to Dot Hill products to manage and protect their critical data assets.”

Now, when a customer buys an AssuredSAN storage system, an entire year of free, on-site support will come with it, direct from Dot Hill. The company believes this will give its end users “unparalleled technical support and greater peace of mind,” which Dot Hill believes can naturally roll over into greater product proliferation in the channel.

As it stands now, Dot Hill AssuredSAN products already come with a three-year warranty when purchased, but to be eligible for the year of free on-site support, you’ll have to register first at Dot Hill’s site. But wait, there’s more! If you decide you like that support so much, you can actually buy a three-year, on-site protection plan an “an attractive price,” so long as you buy it within 30 days of activating your first free year. You may want to act fast, since Dot Hill has added the disclaimer that it “may modify or discontinue program offerings, such as free support, in the future with or without notice.”

Since Dot Hill is offering this service direct, we reached out to Dot Hill to find out if channel partners can have the opportunity to provide these on-site services through Dot Hill. The official statement received came from Dot Hill’s channel marketing manager, Kara Montgomery, who said Dot Hill will maintain control over this program right now, but “as partners come on board that can offer support through their organization, Dot Hill expects to build out a program for resellers to take level 1 and level 2 support.”

We’ll keep tabs on Dot Hill and be sure to let you know if and when channel partners can be part of Dot Hill’s AssuredSAN on-site assurance program.