Joyce Mullen, Dell Technologies’ Former Channel Exec, Lands at Insight Enterprises

Joyce Mullen, Dell Technologies’ former global channel chief, is the new president of North America business at Insight Enterprises. Mullen begins her new job on Oct. 26.

Insight, a Fortune 500 company, is a global integrator and the 2019 Dell Technologies North America Transformational Partner of the Year.

Insight’s Joyce Mullen

A Dell Technologies Titanium Black Partner, as of 2017, Insight also earned in 2018, Dell EMC Server Partner of the Year, and in 2016 was awarded the Dell EMC Premier Partner of the Year. Mullen, a 21-year Dell veteran, will be responsible for growing Insight’s North American business.

“We have found an exceptional leader to take our North America business into the future,” said Ken Lamneck, president and CEO of Insight. “In addition to her engaging leadership style, far-reaching expertise in technology services and solutions and sales acumen, Joyce has established strong relationships within our organization which will facilitate a quick assimilation into our business.”

Growing the NA Business

To gain “insight” into the company’s strategy for growth in North America, look no further than the $581 million acquisition, in August 2019, of PCM. PCM provides IT products and services. This acquisition expands Insight’s footprint in the U.S., Canada and the U.K. PCM offers multivendor technology solutions, which include hardware, software and services. Moreover, the company targets small, midsize and enterprise commercial clients; state, local and federal governments; and educational institutions.

At the time of the acquisition, Insight highlighted some gains from the transaction. For example, one is expanding Insight’s reach into the midmarket, particularly in North America. Another important gain is extending business in Canada and tripling its workforce. Insight also gets to provide new clients with access to deep technical skills and managed services within Insight’s offerings; for example, offerings such as security and cloud consulting, technical deployments and cloud hosting services.

“I couldn’t be more excited by the opportunity to join this exceptional company. I had a firsthand view of Insight’s rapid transformation over the past few years, completing strategic acquisitions, broadening its solutions portfolio and scaling to serve more clients. However, the deciding factors for me in joining Insight were its strong solutions portfolio and its inclusive culture and values orientation,” said Mullen.

News of Mullen’s departure from Dell surfaced in July. The company appointed Rola Dagher to replace her, in August.

For the second quarter, the company reported that in North America, net sales were $1.5 billion. Hardware bookings in the region were down more than 10% year over year in July, due to the pandemic.