MaintenanceNet Recruits Ex-Ingram Micro, Avnet Execs

MaintenanceNet has recruited industry veterans Justin Crotty as vice president of Global Sales and Steven Merten as vice president of Professional Services in a bid to build on the company’s success in 2014.

The service revenue generation service provider said both men will use their experience in the channel to help MaintenanceNet gain traction in the global market as the company continues to expand its services to more distributors and resellers.

“It’s a big win for MaintenanceNet and our customers to have these exceptional executives join our team,” said Shayne Skaff, MaintenanceNet president and co-founder, in a statement. “Their leadership will be instrumental to our ongoing success as we enter our second decade of business, expand our global operations and identify new ways to drive revenue growth for our customers.”

Crotty holds more than 20 years of experience in the IT channel, and most recently served as general manager and senior vice president at NetEnrich, an IT infrastructure management and operations services provider. Prior to his role at NetEnrich, Crotty was responsible for developing North America’s first IT managed and cloud services distribution model as an Ingram Micro (IM) executive, according to the announcement. He will be responsible for overseeing MaintenanceNet’s global sales teams, sales operations and sales resources in his new role.

“The opportunity in service revenue generation is huge and growing, and MaintenanceNet has led the market with groundbreaking advancements in data visualization, channel enablement and service sales automation,” said Crotty. “My focus will be to further develop our business in North America and internationally, guiding our customers to adopt a more effective service-driven business model to align with today’s increasingly service-driven economy.”

As vice president of MaintenanceNet’s Professional Services team, Merten will be tasked with improving the customer experience for the company’s network of global clients, according to the announcement. Merten has held senior-level positions in the healthcare and technology industries, including PricewaterhouseCoopers, Avnet Technology Solutions and Infor.

“In heading up the professional services team, my aim is to ensure that no matter how fast the pace of business, we are going above and beyond to make our customers’ success our top priority,” said Merten.

MaintenanceNet reported worldwide service contracts in excess of $3 billion in 2014, marking one of the company’s most profitable years to date, according to the press release. The company also launched its new ServiceExchange Service Revenue Generation Platform and showed year-over-year revenue growth of 50 percent in 2014 due to its success in attracting new distributors and resellers.