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N-able Embraces SolarWinds' User Experience Focus
Live Blog: N-able Technologies is partnering with SolarWinds Help Desk Manager and StorageCraft. That's not all.
2 Min Read
N-able Technologies, now owned by SolarWinds (SWI), will soon integrate with SolarWinds' Help Desk Manager as well as StorageCraft. GM JP Jauvin announced the moves at N-able Global Partner Conference today in Scottsdale, Ariz. He also said N-able will embrace SolarWinds' focus on User Experience (UX) excellence. Then, Senior VP Mike Cullen weighed in with how cloud, mobile and IT anywhere will impact MSPs. Here's a live blog.
Jauvin noted that SolarWinds is a $300 million company focused on IT management in the mid-market and government space. He said SolarWinds carefully examined the entire RMM (remote monitoring and management) landscape before buying N-able.
Why N-able? The company now has 3,000 MSPs — which work with a combined 100,000 SMB customers. N-able's flagship product, N-central, now manages millions of end-customer nodes, he asserted. "Our growth is really fueled by the success of our partners," said Jauvin.
N-able Integrations: SolarWinds Help Desk Manager, StorageCraft
N-able will be working closely with SolarWinds to develop new innovations. Instead of running faster, N-able plans to extend its beta cycles and release products more slowly. To me, that sounds like N-able will focus on ease-of-use enhancements. Jauvin mentioned SolarWinds' UX (User Experience) teams will help N-able will that effort.
Among the other updates:
N-able will maintain its focus on remote monitoring, management and control.
StorageCraft will be integrated into N-central in 2014.
SolarWinds Help Desk Manager will be integrated with N-central. Also, Help Desk Manager is not a PSA system and will never be a PSA system.
N-able will expand its focus on cloud management.
Cloud, Mobile and IT Anywhere
Next up, N-able Senior VP Mike Cullen described how MSPs need to adjust — fast — as cloud, mobile, IT anywhere take off.
Big vendors are advertising the cloud daily to your customers. MSPs need a response.
"It took 15 to 20 billable hours to start up Windows Small Business Server. It takes 5 minutes to spin up those types of services in the cloud. Customers know it."
Mobile computing is not to be confused with mobile device management (MDM) and mobile application management. "Going forward, from an MSP perspective, mobile computing is what customers need to deliver."
"The expectation is you will need to service a person on multiple devices anywhere, anytime."
Commoditization: "I have never seen an industry like IT that has the ability to commoditize so quickly."
The server will become less important as workloads shift to the cloud. MSPs will need to learn PowerShell and other technologies to manage cloud workloads.
The desktop or end point will become more important as end-user experience drives customer buying decisions and MSP customer retention.
Key takeaways: The MSP of the future will embrace cloud and focus on automation to maintain healthy margins and innovate.
Keep checking this blog for minute-by-minute updates.
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