New SysAid Customer Support Software Available for SMB, Enterprise

SysAid Technologies is wasting no time getting to work with a newly expanded executive team in tow. The IT service management (ITSM) and customer service support (CSS) software provider has released CSS version 3.5 in both an Enterprise Edition format and a Pro Edition format for SMBs.

“The 3.5 release is a result of SysAid’s total commitment to its customers,” SysAid Founder and CEO Israel Lifshitz said in a prepared statement.

CSS 3.5 is designed to give SysAid’s roughly 100,000 software end-users throughout 40 countries a more powerful helpdesk with greater overall control over customer service capabilities. And with two different editions, SysAid customers can now choose which version bets fits their business needs.

The CSS Enterprise Edition license comes with 10 free hours of professional services to help with implementation. It is tailored to larger companies that have more comprehensive helpdesk requirements like process management, advanced customization, LDAP integration and the need to scale up its helpdesk environment.

SysAid’s CSS 3.5 Pro Edition and Enterprise Edition do have many similarities. The software provider has included the mobile self service portal to both editions, which allows customers to contact SysAid’s support staff from and smartphone. The mobile application was included in previous versions but has now been upgraded with more intuitive and easier to read user interface (UI). The self service portals in both editions also have new language translations so that businesses can support end-users internationally. SysAid’s language translation support now includes French, Spanish, German, Italian, Russian Hebrew, Portuguese and Chinese. The real difference between the two versions is the ability to scale up with the Enterprise Edition in order to support more customers.

SysAid Expansion Update

Last week we brought you news about SysAid adding two new members to its executive team in order to expand its international presence. At the time SysAid had not given details on where it was looking to expand. SysAid has updated MSPmentor since then, saying that it plans to expand its Australian and Israeli offices and expand its sales efforts in Asia and Latin America.