Siemens Expands OpenScape Contact Center Portfolio

Siemens Enterprise Communications Group (SI) has announced the addition of two new customer interaction applications to its OpenScape Contact Center Portfolio.

OpenScape Contact Center Unity (OSCC Unity) and OpenScape Contact Center Campaign Director (OSCC Campaign Director) applications offer capabilities for contact center optimization, outbound predictive dialing, and campaign and list management. Integrated from the former SER Solutions, now part of Siemens, these applications are designed to help organizations lower operational costs and improve contact center efficiency by making agents more productive, as well as improving customer service.

OSCC Unity and OSCC Campaign Director also offer a central administration portal that can be individually tailored to a manager’s needs, with features including remote monitoring and integrated call recording. The portal provides real-time cumulative and historical reporting that can be accessed with just a mouse click.