Synnex Managed Services: Chasing Ingram Micro or Truly Innovating?

Binoculars

When it comes to distributors navigating managed services, I think Ingram Micro gained first-mover advantage — building a pretty large portfolio of MSP software relationships. But first-mover advantage also comes with some risks… Navigating an emerging market is a bit like grabbing land in the wild west — you’re bound to take a few arrows in the back.

Meanwhile, Synnex in August 2008 launched an initial managed services strategy but the effort didn’t seem to set the world on fire. Synnex has quietly spent the past year revamping and enhancing its managed services strategy. Synnex CEO Kevin Murai and Senior VP Robert Stegner are Ingram veterans who understand cloud computing and managed services. And Synnex has also built MSP- and cloud-centric teams that include:

Marriages and Divorces

The Ingram Micro vs. Synnex story has some interesting plot twists. On the remote monitoring and management (RMM) front, Ingram spent several years working with Level Platforms while Synnex bet on IT Control Solutions.

Publicly, Ingram and Level Platforms always spoke professionally about one another. But privately, Ingram and Level Platforms often didn’t see eye-to-eye, and their RMM hosting relationship dissolved earlier this year.

Ironically, Synnex and IT Control Solutions also had a divorce of sorts — right around the time that Level Platforms put the final touches on a new RMM platform that earned positive feedback from early adopters. Synnex ultimately bet on the new Level Platforms offering, deploying and hosting it within a Synnex data center.

Lining Up Technology Partners

Here again, Ingram had first-mover advantage in a lot of ways — building MSP-centric relationships with such companies as Autotask, CA Technologies, Intermedia and NetEnrich. Some of the Ingram relationships are top down — involving big technology companies (CA, IBM) that are pushing down into the MSP market.

In stark contrast, I think Synnex is using a bottom-up approach — working mostly with small but purely MSP-centric software companies like Axcient, Intronis and Reflexion. The net result: The Synnex software partners understand MSP market opportunities from day one.

Who’s Following, Who’s Innovating?

Now, back to this blog’s headline: Is Synnex chasing Ingram Micro or truly innovating?

Look behind the curtains at both companies and you’ll find innovations.

So there’s innovation in both camps.

Growing the Market

Also of note: Ingram and Synnex aren’t really talking about each other on the cloud computing and managed services fronts. Sure, they compete in some ways. But ultimately, I think each distributor is striving to assist their existing VAR and reseller bases on the road toward managed services and the cloud.

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