Syntellect Announces PhoneLink for Siebel CRM

Existing Siebel 7.x CTI Connect customers now have a solution that offers a simple upgrade path to enhanced CTI with the latest versions of Siebel CRM. Syntellect PhoneLink for Siebel provides upgrading and new Siebel customers with the same enhanced CTI functionality of CTI Connect while helping to protect their CRM investment now and in the future.

Syntellect PhoneLink for Siebel is a CTI application built on the same technology as Siebel CTI Connect and increases the efficiency of CSRs by enabling features like screen pop and click-to-dial for contact centers using the Siebel CRM software.

Syntellect PhoneLink provides Siebel CRM customers with a simplified migration path that protects their current Siebel CRM, Siebel CTI Connect and telephony infrastructure investments.