Free Newsletters for the Channel
Register for Your Free Newsletter Now
Unify Adds Full Apple, Android Functionality to OpenScape Contact Center Suite
The former Siemens Enterprise Communications has upgraded the platform with other capabilities as well, including algorithms that route Facebook posts to agents.
Channel Partners
January 8, 2014
1 Min Read
**Editor’s Note:
Click here
for our recently compiled list of new products and services that partners can sell.**
Unify this week released an updated version of its OpenScape Contact Center Suite.
The platform now lets agents and supervisors work form iPhones and iPads, and Android smartphones and tablets. It also features a new analytics package thanks to a partnership with business intelligence software provider Softcom. Unify said contact center managers now may monitor agent and campaign stats in real-time.
Other enhancements include:
Social media algorithms that route Facebook posts to agents;
Upgrade of Campaign Director to a pure SIP, software-only capability to reduce total cost of ownership;
Addition of AgentDesktop-Web client that lets employees work from anywhere on any device without installing software.
The new product is available now, and through Unify’s partners.
Unify is the former Siemens Enterprise Communications.
Read more about:
AgentsAbout the Author
You May Also Like
Mar 24 - Mar 27, 2025
Mar 24 - Mar 27, 2025
The Channel Partners Conference & Expo, co-located with MSP Summit, is the gathering place for the technology services community. Agents, VARs, MSPs, integrators and service providers will converge to share ideas and drive discussion on the topics shaping our industry.
REGISTER NOW