Verizon Ranked Overall Best ISP for Customer Service for Second Straight Year

Verizon customer service ranked first in the annual ISP list by CableTV.com. And it wasn’t the only category the telecom giant topped.

CableTV.com conducted its annual internet customer satisfaction survey. The organization asked more than 5,000 Americans about how satisfied they are with the speed, price and reliability of their internet connections this year.

It found Verizon held onto its top spot as the best ISP in overall customer satisfaction for another year. More than two in three (69%) Verizon customers were extremely or very satisfied with their internet service. AT&T barely overtook Xfinity (Comcast) at 64% and 62%, respectively. Customers also reported that Verizon’s “excellent” fiber network and no-contract service helped it maintain its top position. Verizon Fios also earned the CableTV.com Editor’s Choice award in its fiber internet provider rankings.

To learn where providers such as Spectrum, Cox and CenturyLink landed compared to Verizon customer service in the rankings, check out the slideshow above.