Zoho, ManageEngine Partner to Integrate ServiceDesk Plus Software With Zoho Reports

ManageEngine has integrated its ServiceDesk Plus help desk software with Zoho Reports, the company’s online reporting and business intelligence (BI) application.

The Pleasanton, California-based IT management company noted that the Zoho Reports integration allows IT managers that are using ServiceDesk Plus to leverage key performance indicator (KPI) tracking tools and analytics, collect data and use this information to find ways to improve their customers’ help desk operations.

“While raw data and graphs are abundant in IT service desk environments, analysis and insightful recommendations are scarce,” Zoho Director of Product Management Clarence Rozario said in a prepared statement. “With the Zoho Reports integration, IT managers using ServiceDesk Plus can keep track of the key metrics that matter and demonstrate the value of their IT service desk operations in tangible terms to the stakeholders involved.”

The Zoho Reports integration also gives IT managers the ability to create dashboards and reports and features a drag-and-drop interface that is designed to make it easier for them to collect data, ManageEngine said.

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“Over and above the default and custom reporting options in ServiceDesk Plus, this new integration empowers our customers to squeeze advanced intelligence out of their service desk data for critical decision-making – without the complexity usually associated with advanced BI efforts,” ManageEngine Director of Engineering Umasankar Narayanasamy added.

Other Zoho Reports integration features include:

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