Zoho Revamps Remote Support App, Unveils Assist for iPad

Zoho has retooled its Assist remote support app to better serve IT professionals across the globe.

Dan Kobialka, Contributing writer

May 28, 2014

1 Min Read
Zoho has updated its Assist remote support app
Zoho has updated its Assist remote support app.

Zoho, a business, collaboration and productivity applications provider, has updated its Assist remote support app to include support for it’s browser-based technician console on additional platforms and other new features.

The company said Zoho Assist now includes completely rewritten software and new servers to add value to a cloud services provider’s (CSP’s) remote support business.

Zoho Assist helps IT technicians, managed service providers (MSPs) and small and medium-sized businesses (SMBs) deliver seamless remote support, according to the company.

The app’s new features include:

  • Browser-based HTML5 technician console in Mac and Linux

  • File transfer window

  • “Help Me” tab for live support

“Zoho Assist makes an IT technician’s job absolutely delight[ful] by making sessions strikingly faster and letting customers join in a jiffy. It offers premium features at no cost,” the company wrote in a blog post.

A new iPad app also is available for Zoho Assist that allows users to:

  • Ask IT technicians for assistance

  • Capture screenshots of a remote computer

  • Switch between multiple monitors

  • Take control of a remote computer

Zoho said the iPad app is designed for urgent requests and is available for download here.

Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].

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About the Author

Dan Kobialka

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Patch.com. Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

See more from Dan Kobialka
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