Playvox and InflowCX Partner to Optimize Contact Center Agent and Customer Experience

PRESS RELEASE — CHANNEL PARTNERS CONFERENCE & EXPO, LAS VEGAS, April 12 — Playvox (Booth 2339), the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, is excited to welcome InflowCX into the Playvox Partner Program as their newest Technology Solutions Broker. InflowCX, headquartered in Denver, CO, is an innovative provider of strategic advisory, consulting, and managed services for contact center and unified communications technologies.

“Playvox and InflowCX share similar visions – to empower contact centers and agents to be their best and deliver the best experience – for agents and customers,” said Carver Matheidas, Vice President of Channels for Playvox. “With this partnership, our two companies are in an even stronger position to provide businesses with the Workforce Engagement Management capabilities they need.”

“InflowCX invests significant time in researching and vetting contact center technologies, and Playvox stands out with their platform, capabilities, approach to ongoing development, and a shared focus of a client-centric philosophy,” said Ken Smith, CEO of InflowCX.

About Playvox
Playvox’s powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding DX pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter and Zendesk. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow and Zendesk. Learn more at www.playvox.com.

About InflowCX
InflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. Since 1997, InflowCX has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction. Learn more at www.inflowcx.com.

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