From 'Silos of Chaos' to Cohesive Simplicity

By ConnectWise Guest Blog 1

According to chaos theory, systems sometimes reside in chaos, generating energy but without any predictability or direction. In other words, they are spinning their wheels, but getting nowhere fast. The same could be true for your business.

So let’s explore whether or not you’re in the midst of chaos. This could be painful, but it’s time to take an honest look.

Do you:

·       Keep hearing clients talk about how happy they are with your response time and service efficiency?

·       Keep vital company and client data in a single, centralized system?

·       Have full visibility into every project’s current status?

·       Keep hand-offs routine, smooth, organized, and timely when information moves from one person or department or another?

·       Adhere to a documented accountability process to keep projects on track?

·       Take vacations without worrying about issues going unresolved?

If your answer to any of these questions was no, it’s time to seriously consider the impact of chaos in your business processes. Whether you’re in full chaos, or just on your way there, your bottom line—and your own sanity—could be taking a serious hit. That’s what ConnectWise calls the Silos of Chaos.

The good news? There is a way to turn things around. The answer is automation, and it doesn’t have to be confusing or frustrating to implement.

What’s In It for You?

Efficiency. Productivity. Profitability. You’ll see gains in every aspect of your business when you implement a software platform that connects your time tracking, ticketing, sales, and project management into one integrated solution.

As your disparate teams come together with equal access to real-time project and client information, things just start to work better. Information is easily shared, everyone is on the same page when it comes to responsibility and project status, and your clients see better service as a result.

Now it’s time to start looking at great vacation spots. You’ve earned it, and you can relax knowing that automation keeps everything running smoothly with workflow, visibility and documentation that let you take control of the Silos of Chaos.

Mark Sokol, who is vice president of product marketing and branding, has held a number of marketing roles at ConnectWise. His more than 20 years of experience marketing technology products and services includes time with Geac, Sage, Mintek and Gevity. Mark also has presented at many user and partner conferences, including Sage Visions, Hospitality Information & Technology Conference (HITEC), RetailNow (RSPA) and more. He has an MBA from the University of South Florida and a bachelor’s degree in management information systems. Guest blogs such as this one are published monthly and are part of MSPmentor’s annual platinum sponsorship.