Monday's CP Expo Company News: Fusion Connect, IntelePeer, More
Here's the hottest news from participating sponsors and exhibitors at CP Expo as the show kicks off.
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Fusion Connect Launches Industry’s Best and Most Comprehensive Service Guarantee
Fusion Connect Guarantees 100% Uptime, Service Installation Timeliness, Rates, and Overall Customer Satisfaction
ATLANTA — November 1, 2021 — Fusion Connect, a leading provider of collaboration and managed network solutions, announced today the industry’s most comprehensive service guarantee covering voice and data services, including Unified Communications (UCaaS) and SD-WAN.
The service pledge is rooted in Fusion Connect’s customer-centric philosophy and is designed to provide peace of mind, ensuring a world class customer experience through five core guarantees:
· Customer Satisfaction Guarantee: Customers will be satisfied with the quality of Unified Communications and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.
· Installation Guarantee: Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited a full month’s MRC for the service.
· 100% Uptime Guarantee: 100% uptime guarantee for the customers that purchase both UCaaS and SD-WAN, or Fusion Connect provides a credit to the customer.
· Rate Lock Guarantee: Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract.
· Future-Proof Technology Guarantee: Ongoing upgrades to the next generation of UCaaS and SD-WAN technology implemented at no additional cost.
Unlike others in the industry, most of Fusion Connect’s guarantees apply to either or both services, without a requirement that the customer buy both services for the guarantee to apply.
“Our approach at Fusion Connect is to put the customer first. Within this framework, every team member is committed and empowered to ensure our customers succeed,” said John Dobbins, Chief Operating Officer at Fusion Connect.
Dobbins added “With the Service Guarantee initiative we pledge to provide relevant, personalized, and responsive technology solutions to enable always connected, secure, and dynamic work environments to help customers and partners meet their business needs — guaranteed.”
About Fusion Connect
Fusion Connect manages, orchestrates, and secures the critical technology infrastructure that enables the connected enterprise. We tailor our highly available and secure cloud communication, collaboration, security, and network management platforms to meet the unique needs of our mid-market and enterprise customers. Our AI-based management systems, along with our highly skilled technicians, dynamically ensure world-class application performance under any conditions. For more information, go to www.fusionconnect.com or call us at +1-866-829-4318.
Press Contact:
Ruzanna Tantushyan
Director of Corporate Communications
Fusion Connect
IntelePeer Launches Reputation Management Solution To Help Businesses Protect Outbound Calls From Being Mislabeled As Fraud Or Spam
All-in-one monitoring, registration and remediation solution provides actionable Insights along with ongoing visibility, control and management to mitigate blocked calls
San Mateo, CA – November 1, 2021 – IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, has launched its Reputation Management solution, an all-in-one service and system designed to protect and improve the delivery of business communications and improve call completion rates to increase overall customer engagement. For large, small and medium-size businesses, Reputation Management helps prevent calls from being tagged and mislabeled as fraud or spam by top carriers and analytic engines in the mobile calling ecosystem who are fighting illegal robocalls and scammers.
“IntelePeer recognizes the immediacy to address and mitigate illegal activity that is costing consumers, businesses and governments billions of dollars annually,” says Chris Botting, IntelePeer’s Chief Product Officer and General Manager. “While this helps verify caller IDs and combat illegal spoofing—used by robocallers to dupe consumers into believing their calls are from real numbers—there are unintended consequences to legitimate businesses. Our Reputation Management solution helps prevent businesses from being negatively affected by these industry changes.”
To allow businesses to take advantage of the benefits Reputation Management provides, IntelePeer offers two options: Professional for larger enterprises, and Starter for small and medium-size businesses (SMBs):
Reputation Management – Professional: A single source for ongoing visibility, control and management across the major carriers, analytic engines and apps. Reputation Management provides, through IntelePeer Insights, advanced analytics and a dashboard for on-demand reporting of call reputation and performance, and the ability to create alerts for changes in reputation. The Professional offering alleviates the time and resources needed to manage multiple carrier relationships and phone number updates. With IntelePeer as the single point of contact, large businesses can address negative number labeling, improve number reputation and achieve greater customer interaction for all phone numbers, both those with IntelePeer as well as third parties. If numbers require additional remediation, IntelePeer automatically invokes the appeals process at the carrier level to ensure a chain of trust, alleviating the burden from its customers.
Reputation Management – Starter: A cost-effective option for SMBs, the Starter solution offers a subset of the Professional features, including Atmosphere Insights®, which provides actionable on-demand analytics and visibility into all customer interactions across channels.
“Unlike many other solutions in the market, IntelePeer’s Reputation Management goes beyond monitoring reputation data,” Botting adds. “We take action to correct negative labeling through continuous monitoring, registration and remediation. We also consult with businesses on a solid call strategy to ensure calls to customers are answered with confidence. Our frequency of data available and level of partnership provides a superior experience and, equally important, peace of mind, so that businesses can focus on what’s most important—their customers.”
For more information, visit: www.intelepeer.com.
About IntelePeer
IntelePeer helps customers communicate better, faster and smarter, through its omnichannel communications platform. Our low code, no code and co-creation options provide customers with simple, easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs. Powering automation through AI and analytics, IntelePeer provides industry leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure. For more information visit: IntelePeer.com.
Media Contact:
Valerie Christopherson or Lora Wilson
+1 949 608 0276