MSP Delivers Value and Sees Better Margins with Webroot

Two years ago, SWAT Systems had had enough of its antivirus software. At the time, the Seattle-based MSP had tried a succession of antivirus products, but none met the service provider’s demands. Even though the company was keeping endpoints continually updated and meeting rigorous maintenance schedules, machines were still getting infected. On top of that, SWAT found that almost every endpoint security client still faced the inescapable downfall of traditional antivirus: machine slowdown and bloat.

After hearing about Webroot and getting a product demo, SWAT CTO David Blake was impressed. The week spent migrating 2,500 machines from the old security to Webroot SecureAnywhere Business Endpoint Protection was enough to convince Blake that choosing Webroot was a good move.

“In switching those machines, we found that about 200 were infected with malware and adware that hadn’t been detected by our previous definition-based antivirus solution,” Blake says. The infected machines were discovered when Webroot was installed and we scanned those machines–machines that were ostensibly protected by the legacy software.

If the infection issue hadn’t been enough, Blake says that Webroot continues to prove its worth during upgrades. At under 1 MB, the Webroot installation package downloads to client endpoints almost instantly, compared to the hour per machine SWAT reported spending with its prior antivirus software, adding up to significant time and cost savings. “Webroot has a footprint that is orders of magnitude smaller than our previous endpoint protection product, and it catches so many things our other system missed,” Blake says.

Now that Webroot SecureAnywhere Business Endpoint Protection is its standard endpoint security solution, SWAT enjoys better margins and is better equipped to deliver additional value to clients. Since the agent is so effective at preventing the majority of endpoint infections, SWAT employees are considerably more productive, spending more of their time focused on delivering value-added security services to clients. On top of that, Blake reports, the company has seen an increase in profitability contract-to-contract of 10 to 20 percent.

So, why not take a free 30-day trial of Webroot SecureAnywhere Business Endpoint Protection with the Global Site Manager? See what the lightest, fastest protection on the market can do for you.

Guest blogs such as this one are published monthly and are part of MSPmentor’s annual platinum sponsorship.