The ABCs of Managed Services Success (Part I)

Is the network up and running?

Are the employees who work at your customers’ locations able to do their job effectively every day?

Is the resilience of the customer’s network appropriate to their uptime requirements and budget? In other words, can they take a licking and keep on ticking affordably?

Are you able to effectively measure uptime and do you have a methodology to report that performance to the appropriate decision makers at each customer location?

Finally, can you prove your value on a quarterly basis – demonstrating how much their uptime increased as a result of your efforts?

Have you done an in depth evaluation of your customer’s uptime requirements and compared that with their budget so you can deliver a solution that fits their needs?

Do you have the ability to restore your customer’s data that meets your SLA requirements, and have you tested (regularly) your ability to do so?

Do you have the ability to remotely restore a single file for a client on short notice?

Can you measure your effectiveness and provide a detailed report on the value your customer received as a result of your efforts?

Do you have vertical expertise that allows you to separate your business from your competition?

Have you clearly defined your deliverables and established the processes and procedures to consistently deliver value? (If not, read last month’s MSPmentor blog post).

Can you measure the value you provide on a quarterly basis and effectively report it to your clients?