Dropbox Apologizes for Losing User Files

Some Dropbox users are missing files from their accounts. And in response to this problem, Dropbox is offering these users a little something for free.

The San Francisco-based file synchronization and sharing company has confirmed that a bug in its desktop application might have accidentally deleted files from a “small number of users” who have used the Selective Sync option, a feature that enables users to sync folders to a computer. The company said users who haven’t applied Selective Sync settings to their accounts haven’t been affected.

To resolve the issue, Dropbox said it has patched its desktop client, retired affected versions of Dropbox and made sure all its users are using newer versions of its software.

The company also took additional preventive measures:

“There is nothing more important to us than making sure your information is safe and always available. Our team has fixed the issue and put additional tests in place to prevent this from happening in the future.  We apologize for any inconvenience this may have caused.”

Instead of sending flowers, Dropbox is giving affected users Dropbox Pro, which focuses more on providing users with simple collaboration features, for free for one year.

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