Jenne Makes 'NICE' With Call-Recording Deal

Value-added distributor Jenne Inc. has added NICE Systems’ call capturing and analytics products for customers in the United States and Canada.

“The eXpress solutions will fit well into any size installation our resellers are involved in, providing an excellent opportunity for them to build and extend their relationships with end-users who have intensive customer facing businesses and are seeking to meet compliance challenges,” said Vince Piccolomini, Jenne’s vice president of logistics and business development, in a press release.

The eXpress recording platform captures, manages and processes calls in offices and branch locations, while NICE Quality eXpress is designed for contact centers. Jenne has agreed to provide remote installation services to resellers who don’t know how to deploy call capturing and analytics.

John Sweeton, who oversees NICE’s partner sales in North America, said NICE chose Jenne because of its focus on customer care and support.

Jennes proven capabilities in the SMB market, including their ability to provide staging services and support large multi-site deployments, make them an ideal partner for NICE,” he said in a prepared statement. Plus, he added, the Jenne team “has a deep understanding of the market dynamics related to small-to-medium-sized contact centers and related compliance issues.”

Jenne distributes equipment for IP telephony, audio and video conferencing, unified communications, data networking and IT security.