Microsoft Office 365, Dynamics CRM Online Suffer Cloud Outage

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Microsoft Online Services has acknowledged the problem on its Twitter account, but no answers or even estimate recovery times are forthcoming. One user told All About Microsoft’s Mary Jo Foley that his Office 365 status dashboard has been changed to “Investigating,” and the text reads:

Meanwhile, the Microsoft Dynamics CRM Online outage seems to be mainly reported by upset users, who say that performance is currently so bad that CRM is practically unusable.

As Foley notes, Microsoft Dynamics CRM Online is hosted separately from Microsoft Office 365 and its predecessor, Microsoft BPOS. All are hosted in Microsoft data centers, and none are on the Microsoft Windows Azure platform. Microsoft Dynamics CRM Online is slated for inclusion in the Office 365 suite later this year.

Ironically, some Microsoft cloud partners and customers have been chomping at the bit to migrate from BPOS to Office 365 — mainly because Office 365 was said to be more reliable than BPOS.

Still, Microsoft has been telling partners and customers to carefully plan migrations to Office 365, and to avoid manual migrations to the new cloud suite.

Keep watching TalkinCloud for updates on this cloud outage.

Update 1: Microsoft has gotten in touch with the following comment from Steven Gerri, General Manager, Global Foundation Services:

In other words, it’s apparently not a product issue with Office 365 itself. Stay tuned for more.

Update 2 at 5:27 p.m. PDT: A Microsoft spokesperson says the service has been restored.