Symantec.cloud Engineers Work to Bring Portal Online After Extended Downtime

Update 2:15 pm ET: This article has been updated to include a statement from Symantec.

Symantec.Cloud ClientNet Portal has been down for more than 24 hours after a database crash, and its engineers are working towards having the portal online by end of day Tuesday.

According to a report by The Register, problems started on Monday around 6 am ET. The Register said the downtime affected clients ability to manage their accounts but the message filtering service offered by Symantec.cloud operated as normal.

In a statement provided to Talkin’ Cloud by email, a Symantec spokesperson said: “The management portal for Email and Web Security.Cloud has experienced a temporary disruption that impacts a customer’s ability to complete administrative tasks. This is not a security issue, all customers remain protected. We are working to restore the portal as quickly as possible.”

Engineers are working on data replication and that process “may take until after the end of the EMEA working day,” according to Symantec. After that, engineers will “need to carry out some quality tests, and if no further issues are found, it will then be possible to bring the portal back online.”

Symantec.cloud includes services such as endpoint protection, and its Symantec.cloud Partner Program allows service providers to sell and bundle its hosted security and information management services.

“Please accept our apologies for the continuing impacts caused by this incident and be assured that our engineers are focusing on restoring service as quickly as possible,” Symantec said in an update on its Symantec.cloud website.