Zendesk Updates iPhone/iPad Apps, Releases Usage Stats

SaaS help-desk provider Zendesk has its share of fans in the MSP community. So when it releases updates to the Zendesk applications for the Apple iPhone and iPad — bringing features such as ticket workflow management, camera integration and search to the mobile platforms — it’s already noteworthy. But when the company says about 25 percent of all Zendesk agents use the iPhone and another 10 percent use the iPad, it’s another thing altogether.

The full Zendesk blog entry has the lowdown on the new features available now for Apple iOS users. But the highlights include push notifications when tickets get updated, enablement to create and update tickets, the ability to apply macros to ticket workflows, TextExpander Touch integration, the ability to create a ticket from a photo, and deep digs for relevant tickets by way of a search function.

But here’s that promised breakdown on Zendesk mobile statistics, taken directly from the company’s press release:

And with 4,000 reported iPad users, it’s a matter of your statistically probable iPhone calculator app to figure out the numbers on the rest. Back when Zendesk launched its iPad app, the company expressed a lot of optimism about the future of the iPad amongst its customer base. These numbers seem to bear that out. And as a quick reality check, they certainly jibe with the numbers Intermedia reported very recently.

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