Bluehawk Networks: Dell Partner Makes Managed Services Push

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Based in Campbell, Calif., Bluehawk recently launched a new web site to help promote its ITIL (information technology infrastructure library) expertise to customers. The company also promotes InSite, a SaaS application for IT Service Management that runs natively on Saleforce.com’s Force.com platform. In a prepared statement, President and CEO Bruce Lichorowic claims InSite will “revolutionize the service desks of modern IT organizations.”

To reach this point, Bluehawk acquired VistanetIT, a professional managed services provider and technical support organization, and Kailea, the original developer of InSite. The company also has relationships with Citrix, Dell, Level Platforms, Microsoft, Salesforce and VMware, Bluehawk says.

And here’s an interesting twist: Bluehawk is a longstanding member of the Dell Partner Advisory Council, notes Bob Skelley, global director for the Dell Certified Partner Program & Channel.

Dig a little deeper and you’ll discover Bluehawk offering some familiar managed services options including:

Dealing With Dell

Still, the Dell-Bluehawk relationship is what caught my attention here. Generally speaking, I think most Dell channel partners focus on reselling Dell hardware, with a growing emphasis on storage. Dell Channel Chief Greg Davis has conceded that the Dell Managed Services platform has both gained and lost MSP partners in recent years.

But Bluehawk seems to be melding Dell solutions with its own managed services options. We’ll be listening for more updates.

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