CloudNoc and iGlass: More NOC Services Providers? (Yup)

welcome-mat

CloudNoc appears to be a startup, launched by CEO and CTO Pavel Pragin, a veteran of RightScale (cloud management), SolutionSet and Zmanda (which Carbonite recently acquired). According to his LinkedIn profile, Pragin says CloudNoc offers “centralized services that combine a fully integrated monitoring and help-desk system with top-notch systems engineers to provide clients with unprecedented value – monitoring, 24/7 NOC, operations and fully managed infrastructure solutions at minimal costs.”

Pragin and I have traded email over LinkedIn, and I hope to gather more details about CloudNoc’s strategy soon.

iGlass Networks, meanwhile, surfaced on our sister site Talkin’ Cloud a few days ago. When I blogged about emerging cloud monitoring tools, a reader mentioned iGlass as an open I had overlooked. More than a cloud monitoring tool, iGlass positions itself for network monitoring, NOC and network performance management for small business customers, corporate IT and service providers (cable, telecom, MSPs, etc.).

I believe David Nizen is VP of business development for NOC solutions at iGlass. I’m trying to track him down to hear how the company plans to position itself for 2013.

Bigger Picture

Overall, the NOC and IT service desk markets remain in growth mode. Earlier this week Support.com announced a range of offerings for MSPs. And in recent weeks, N-able Technologies partnered up with Live Virtual Help Desk.

For MSPs, the ultimate questions include:

The list of options is growing longer. And I’m curious to learn if or how CloudNoc and iGlass Networks are key names that are pushing into the conversation. Stay tuned for more potential thoughts.