Communications Transformation is the Foundation of Digital Transformation

By Vonage

Communications and collaboration are further enhanced with the addition of communications platform as a service (CPaaS) solutions alongside UCaaS offerings. CPaaS provides an additional layer of business application integration through published application programming interfaces (API), enabling voice calling and short message service (SMS) capabilities to be embedded within business applications. When combined, UCaaS and CPaaS deliver contextual information across applications and help drive deeper customer relationships and better business outcomes.

Understanding the link between the use of advanced communications and overall digital transformation efforts is best seen in real-world scenarios.

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