MSP Top 501 Profile: Miles Technologies Drives Recurring Monthly Plans

Miles Technologies, a Moorestown, N.J.-based managed service provider (MSP) ranked 71st on this year’s MSPmentor 501 Global Edition. CEO Chris Miles attributes his company’s success to its focus on developing and implementing monthly service plans.

Miles told MSPmentor his company has embraced monthly service plans over the last few years, and the results have been significant. What’s next on the company’s agenda, and how will Chris Miles target future growth? We have the answers.

Miles Technologies’ service portfolio and customer base
Miles Technologies today serves more than 1,800 customers nationwide, providing the following services:

“As a managed service provider, [it’s important to] figure out where your value-add is for your customers,” Miles said. “For managed service providers today, it’s crucial to make sure they will have a valuable service for their customers, even after their customers select some of the other cloud services providers.”

Miles Technologies

Website: www.milestechnologies.com
Twitter: @milestech

Headquarters: Moorestown, New Jersey
Geography served: United States
Number of employees: 140
Key technology partners: Cisco Systems, Datto, HP, Microsoft, NetApp

How to grow a business without missing a beat
Miles says the move to leading with recurring revenue is the company’s biggest accomplishment to date. 

“We have been able to now grow where more than 50 percent of our revenue comes from recurring monthly plans versus one-time revenue,” Miles said. “Five years ago, our business was nearly 90 percent one-time revenue, with very little recurring.”

What’s more, the company has been able to make this transition with the same customers.

“We have moved completely to managed service plans and projects. We have been able to do this while still maintaining our customers, growing our business and not missing a beat,” Miles told MSPmentor.

Miles Technologies, meanwhile, boasts a 99.2 percent project success rate, a figure that could increase as the company looks to expand.

“You Request. We Respond. It Gets Done!”
Miles Technologies’ staff follows that simple motto. The company’s management and ownership have remained intact since day one, and its 140 current employees make responding to customers’ needs quickly their top priority.

Expansion plans ahead

What’s ahead for the growing company? Miles said his company is targeting geographic expansion to ensure its staff can respond to customers’ needs, regardless of location.

“We are placing more of our staff at customer locations, which is a new model for us with respect to geographic growth,” he said.

By doing so, Miles said, his company will help its customers become more efficient and optimize their ROI, both now and in the future.

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