SolarWinds Makes Significant Updates to Web Performance Monitoring Products

The product enhancements are designed to better meet the needs of both IT operations and DevOps teams.

Allison Francis

August 20, 2019

3 Min Read
Network monitoring and management
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SolarWinds has announced significant updates to its web performance monitoring products across all IT environments, with enhancements designed to better meet the needs of both IT operations and DevOps teams.

The IT management software provider has made updates to both the SolarWinds Orion Platform-based Web Performance Monitor (WPM), now WPM 3.0, and its SaaS-based SolarWinds Pingdom solution.

The enhancements are meant to make it significantly easier for end users with complex IT infrastructures, including hybrid cloud and multicloud deployments, to observe website and web application performance. Essentially, it’s to provide better monitoring capabilities while at the same time simplifying troubleshooting.

Hansen-Jim_SolarWinds-2019.jpg

SolarWinds’ Jim Hansen

“The specific upgrades we made to SolarWinds WPM and Pingdom solutions help serve both IT operations and DevOps teams in unprecedented ways,” said Jim Hansen, vice president of products, application management, SolarWinds. “For example, with the improved functionalities, technology professionals managing every type of environment can monitor website availability and performance, ultimately creating an overall exceptional user experience — a top priority for every organization.”

The key updates in WPM 3.0 include:

  • An improved synthetic user monitoring solution which streamlines troubleshooting to quickly mitigate issues hindering the user experience of modern applications.

  • The ability to monitor the performance of websites and web-based applications from inside the firewall, helping ensure employees can gain access to the applications they need.

  • Improvements to the integrated view of website and web-based applications performance monitoring — making troubleshooting significantly faster via a single pane of glass.

  • Comprehensive monitoring of critical Microsoft application services also expands the breadth and depth of WPM’s capabilities. With WPM, users can receive insight and visibility into application performance and health for supported Microsoft technologies.

The Pingdom updates, which were developed based on user feedback, include:

  • Transaction check sleep — Some transactions take more time between steps. Pingdom added the capability to include a timed pause or “sleep” in a transaction before it checks to see if the step executed correctly, thus reducing the potential of a false failed test of a transaction step.

  • Contextual and actionable alerts — Users have requested the capability to leave a message within an alert for the next team member on call. Now they can leave a custom message with instructions or additional information to further streamline troubleshooting.

  • Flexible maintenance windows — Users have asked for the option to bulk-select maintenance windows to avoid running checks during designated times; for example, now users can identify a weekly maintenance window, so checks don’t run while they’re applying security patches on Microsoft Patch Tuesday.

“WPM 3.0 is currently available to the channel, and as of Aug. 19, we are selling Pingdom to our channel partners who have expressed interest,” says Hansen. “We will more formally roll out Pingdom to the channel this fall.”

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About the Author

Allison Francis

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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