TD Synnex to Deliver Dell Professional Services for Partners

TD Synnex has signed an agreement to fulfil Dell Professional Services sold by their joint partners in the UK.

The agreement means that whenever partners sell a Dell Professional Services contract for server or storage products, TD Synnex can provide the support and service on behalf of Dell. The services on offer range from consulting to installation and deployment.

To qualify for the partnership, TD Synnex’s professional services team had to attain “an extensive array” of Dell technical certifications. The team comprises a Dell Technologies sales team of 21, and a seven-strong technical pre-sales team.

“Partners can be sure the TD Synnex team is ready to deliver to the high standards their customers expect,” said the distributor.

Amy Brady is Dell EMC business unit director, UK and Ireland, at TD Synnex. She said offering co-delivery means the vendor can provide an end-to-end service for partners and their end users.

The move “demonstrates the expertise and high standards that the TD Synnex technical and professional services team is able to deliver,” she said. “We will be carrying out this work for and on behalf of partners, and we’ll be making sure we pay the utmost care and attention to every detail of customer service. With the skills gap currently faced across the channel, we can support our partners and enable them to offer a full suite of services.”

‘Best Kept Secret’

Andy Brown is technical services director, Advanced Solutions, UK and Ireland, TD Synnex. He said that providing services with and through partners is an increasingly important element of the distributor’s business.

TD Synnex’s Andy Brown

“Yet our technical and professional services capability is perhaps one of our best-kept secrets. All of that resource is also available to our partners who have a need for additional pre-sales consultancy or support, or chargeable post-sales implementation, maintenance and servicing.”

All of the Dell contract work will be carried out on services that have been sold by partners. TD Synnex professional and technical services are available for partners to utilise and sell to their own customers.

Tech Data this month formally transitioned to the TD SynnexX brand in Europe, and Latin America and the Caribbean (LAC). The change comes after the merger between Tech Data and Synnex Corp. in 2021.