Enterprise Connect: RingCentral, LiveVox, Google Cloud, More Intro Latest AI, CX Innovations

ENTERPRISE CONNECT — The opening general session for Enterprise Connect in Orlando, Florida, on Monday began with an in-depth conversation on the merits of generative AI for the future of work. For example, the AI can create chatbots in a matter of minutes and is able remove repetitive tasks for employees. This form of artificial intelligence is rapidly changing the working world. That was the consensus of executives at Microsoft, RingCentral, Google Cloud, Cisco, Vonage and Zoom who spoke at the session.

Microsoft’s Lan Ye

Lan Ye is corporate vice president of Microsoft Teams CMD group.

“It’s as exciting as it gets,” Ye said about the promise of generative AI.

Gary Sorrentino, global CIO at Zoom, likened this AI revolution to 1995, the year “when we all learned about the internet.”

Within this context, it’s not surprising the companies attending Enterprise Connect this week are quickly releasing their latest AI innovations.

This includes RingCentral‘s RingSense. The product leverages AI and enables organizations to turn their conversation data into “powerful” insights, the organization said. See the slideshow above to find out what they and other companies have unveiled regarding AI, CX and additional technologies this week.