Aspect Software Finalizes Acquisition of Voxeo

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Phoenix-based Aspect Software, which offers customer-interaction management, workforce optimization and back-office solutions, has wrapped its $150 million purchase of Voxeo Corp., a provider of hosted and on-premise Interactive Voice Response (IVR) solutions. Voxeo also offers Communications-Enabled Business Processes (CEBP).

Aspect says the acquisition adds $50 million in revenue per year to its bottom line.

Voxeo’s platform and infrastructure will serve as the nucleus for Aspect’s expanding cloud, hybrid and premise-based solution portfolio, the company said.

“Cloud providers have been in big demand in 2013 and with Voxeo, Aspect looks to have acquired one of the best in the class. The addition of Voxeo’s multichannel self service capabilities to Aspect’s Unified IP platform will arguably leapfrog the offerings of several contact center market leaders,” said Sheila McGee-Smith, president, McGee-Smith Analytics.

Aspect says buying Voxeo helps it augment and improve its product portfolio in key areas (i.e. IVR, cross-channel/omni-channel self-service capability, proactive outbound); significantly enhance and expand its cloud offerings; provide data-center infrastructure and network operations center capabilities that will enhance and expand Aspect on Demand and managed services capabilities; expand addressable market opportunity to the SMB sector with Voxeo’s scalable platform; and support Aspect and Voxeo’s channel partners with new growth opportunities.

Just last month, Aspect named former Oracle exec Tom Shepherd to the company’s newly created position of vice president, worldwide channel and alliance sales.

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