PA Group USA Acquires Cloud Nine Solutions to Boost CRM Expertise

PA Group USA announced on Thursday that it has acquired Cloud Nine Solutions to boost its software consulting business in the Customer Relationship Management (CRM) software category. The terms of the deal have not been disclosed.

Cloud Nine Solutions is a certified Microsoft partner that offers expertise in Microsoft Dynamics CRM and SharePoint, delivering solutions that run on-premise or in the cloud as a software-as-a-service. The company also offers custom website and application development.

Both PA Group USA and Cloud Nine Solutions are based in Chattanooga, Tenn.

“I’m very excited about the acquisition because it gives us entry into key public sector verticals such as economic development and education that are very strategic to our growth,” PA Group CEO, Jon Buchan said in a statement. “As we continue to learn what truly amazing customer experiences mean, we realized that systems of record are not getting the job done and systems of engagement are required in order to build customer loyalty and optimize profit margins. Cloud Nine has exemplified what innovative systems of engagement mean and we look forward to working with them.”

Cloud Nine Solutions plans to expand its CRM offerings with new CRM releases for vertical markets including higher education and retailers.  

“We’ve done some tremendous work with federal, state, regional, and local government agencies including Tennessee Valley Authority and the City of Mesa, Arizona,” said Tom Wengler, Partner with Cloud Nine Solutions and newly appointed Vice President of Sales for PA Group. “We have some exciting new CRM releases coming for a unique mix of other vertical markets including higher education, small business development centers, membership associations, real estate development, and fashion brands and retailers. The ability to deliver all of our software as part of the Microsoft CSP program provides us with a huge advantage.”

In addition to the acquisition of Cloud Nine Solutions, PA Group has been accepted into the new Microsoft Cloud Solutions Provider (CSP) program, which was released in July to offer partners the ability to offer the entire portfolio of Microsoft solutions and services and create custom offerings for end user customers.