Service Express Makes Acquisition to Strengthen Data Center Solutions Position

Service Express has acquired New Jersey-based third-party maintenance (TPM) provider Trident Computer Resources. Trident provides data center solutions and technical support to enterprise and Fortune 500 customers. Its services range from gaming to health care, higher education and financial institutions. Trident supports a wide variety of OEM server, storage and network hardware in more than 65 countries.

The acquisition of Trident aims to boost Service Express’ strategy and provide top-notch experience for IT professionals in data centers worldwide. Moreover, the solutions provided by Service Express will offer long-term Trident customers additional options for their IT infrastructure needs. This includes multivendor support, including cloud, managed services and hardware solutions. Over the next few months, Trident customers will have the right parts locally stocked before they place a service ticket. This will be with the help of OnDeck Predictive Sparing.

Trident’s Steve Studley

“Our companies have long been aligned in our ethos and commitment to service,” said Steve Studley, CEO of Trident Computer Resources. “Service Express brings extra resources and innovation to our newly combined customer base. In the coming months, our clients will see increased service offerings and additional tools through ExpressConnect to improve their service experience.”

Multivendor Support

Service Express leverages multivendor expertise and a global hardware distribution network that alleviates supply chain delays. Additionally, it uses its proprietary technology, ExpressConnect, to provide companies with tools to automate support in the data center. 

“Trident has a strong reputation for providing great multivendor support to enterprise customers around the world,” said Ron Alvesteffer, president and CEO of Service Express. “They’ve not only increased service levels but have also saved their customers significant dollars. […] We look forward to offering existing customers an expanded and innovative portfolio of data center solutions powered by Service Express’ best-in-class service.”