8x8 To Acquire Florida-Based Analytics Solutions Company QSC

Unified communications (UC) and contact center solutions provider 8×8 (EGHT) will provide enterprises with contact center quality management capabilities, thanks in part to a new acquisition.

8×8 has announced plans to acquire Quality Software Corporation (QSC), a Delray Beach, Florida-based call center performance and analytics solutions provider, and two affiliated companies for $3 million in cash and $1.3 million in stock compensation.

Also, 8×8 intends to hire QSC CEO Ryan Morrissey and the company’s development team in Romania as part of the transaction. Morrissey will serve as 8×8’s senior director of product strategy for cloud quality management solutions.

So what does QSC offer 8×8? An 8×8 spokesperson told Talkin’ Cloud that QSC will help 8×8 deliver “a more personalized customer experience” to enterprises.

“QSC now puts us in a unique position, as [this company has] developed an agile, cloud-native solution from the ground up, which means 8×8 can start to deliver these capabilities far beyond the call center and now offer key lines of business such as sales, HR and help desks high-touch capabilities such as call recording, screen capture, live monitoring, agent evaluations, speech transcription, reporting and detailed analytics,” the spokesperson said.

The spokesperson noted that 8×8 now is on track to unveil a cloud-based quality management product for its Virtual Contact Center (VCC) solution by the end of this year.

In addition, 8×8 has finalized its acquisition of DXI, a UK-based outbound and blended contact center solutions provider, for approximately $25.7 million. 8×8 last month announced plans to acquire DXI and finalized the transaction on May 29.

8×8 said it now expects its fiscal 2016 revenue to range from $202 million to $206 million, which represents roughly 24 percent to 27 percent annual growth.

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