Business Success Story: ANPI Has Just the Ticket for Kerasotes ShowPlace Theatres’ Mobility Needs

The Company

ANPI LLC
LinkedIn: linkedin.com/company/anpi
Twitter: @anpivoice

ANPI is a premier communications provider offering an award-winning unified communications-as-a-service (UcaaS) solution that gives businesses the ability to be accessible anytime, anywhere, any place. The solution is built on top of the company’s carrier-grade voice network. Available for resell or as a private-label solution, ANPI’s UCaaS gives partners the ability to own the customer experience from proposal through implementation.

The Client

Founded in 1909 with a single storefront nickelodeon, Chicago-based Kerasotes ShowPlace Theatres introduced a “new era of moviegoing” in its ShowPlace ICON Theatres with luxury accommodations, reserved seating, bar and lounge areas, cutting-edge digital technology and more. Still owned and operated by the Kerasotes family, the chain promises moviegoers a superior motion picture experience each time.{ad}

The Challenge

The premium motion picture experience at Kerasotes theatres starts and ends with outstanding customer services, a key element of which is being available throughout the day to customers, many of whom want to reach a live contact. When their traditional PBX phone system experienced a major failure and their provider told them it would take several weeks for necessary new parts to arrive, Kerasotes began looking at cloud-based solutions.

Kerasotes wanted a cloud-based phone system from an Internet-independent provider that could provide nationwide service. In addition, the new system had to be up and running as soon as possible, to keep customer contacts — and the business — from suffering.

The Solution

Only ANPI had all the features that Kerasotes needed and had the service delivery process to get them up and running in a week so there would be zero downtime and customer loss.

ANPI installed its UCaaS solution across all Kerasotes locations, implemented call routing capabilities, integrated mobility and provided business continuity capabilities. The system was accessible through …

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… the cloud and designed to connect all theater locations. Not only was the ability to reach staff whenever necessary significantly improved, but the new system offered more flexibility and options as well.

The ANPI UCaaS solution provides Kerasotes with a whole new level of mobility and connectivity beyond what they imagined. The mobility application to enables floor managers to use their cellphones as their business phones, making it possible for them to move freely between locations without missing customer and vendor calls. Managers were also given Polycom IP phones which allow them to move between theaters and simply plug their desk phones into an Ethernet port at any location. Even better, the managers have “Call Pull” functionality so they can seamlessly transfer calls in progress among devices.

Kerasotes now has a “master call center” with auto attendant. Customers now can call one Kerasotes number and be directed to any theater location.

The Results

The ANPI system was installed and activated with no downtime for Kerasotes operations, and ANPI offers a 100 percent SLA on network availability, so Kerasotes will always be available for its customers.

The Kerasotes customer experience has improved tremendously. Customers are able to quickly and easily make the connections they want when they call in. In addition, the cloud-based system provides protection against weather-related disasters — valuable to a company headquartered in a city where winter storms can escalate quickly — such as when the Internet goes down. Customers can still call and be directed to the auto attendant for show times or to be directed to another location.

“We were faced with an emergency situation and ANPI was able to get us up and running in a week,” said Andy Gift, director for technology for Kerasote. “This, plus the enhanced mobility and customer experience, is why we chose ANPI.”

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