IT Expo: What Does UCaaS Mean for Businesses? Digium CEO Explains

Unified communications-as-a-service (UCaaS) has taken the business world by storm recently, and several industry experts have already predicted that the demand for UCaaS will continue to increase over the next few years, too.

But why are companies interested in UCaaS? Danny Windham, CEO of open-source communications technology provider Digium, spoke about UCaaS’s impact on businesses during his keynote presentation at this week’s IT Expo in Miami.

He pointed out that UCaaS can help companies become more efficient, especially if they develop and deploy UCaaS strategies.

“Business communications used to be about a phone on a desk; today, there are dozens of different tools that each boast a unique utility, allowing employees to get certain tasks and jobs done best. These need to be better integrated,” Windham said, according to TechZone360.

Windham noted that there are five stages of businesses that take advantage of UCaaS:

UCaaS also could play a bigger role in the small and medium-sized business (SMB) market soon, according to Voice over Internet Protocol (VoIP) phone service company Vonage (VG).

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Alan Masarek, Vonage’s CEO, earlier this month told Fierce Telecom that his company is targeting SMBs that want to reduce their operating costs by using managed cloud services like UCaaS.

“What you see is about a 40 percent reduction in operating costs with no capex so rather than having to go and buy another key system, you move all of that to the cloud,” he said.

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