VoiceOnyx Adds WonderLink Communications' Business Customers

Orlando, Florida-based web phone services provider VoiceOnyx has acquired the business customers of WonderLink Communications, a hosted private branch exchange (PBX) and e-faxing services company. The financial terms were not disclosed.

VoiceOnyx said the acquisition will help it establish a unified presence in Florida’s Space Coast region, which includes the cities and towns surrounding Kennedy Space Center and Cape Canaveral Air Force Station.

“Our synergies allow for a true business-class alternative for Florida business communications,” Stephen Wall, VoiceOnyx’s customer quality assurance manager, said in a prepared statement.

VoiceOnyx spokesperson Jonathon Warren told Talkin’ Cloud that he believes the transaction could help his company expand its market share as well.

“Providing hosted PBX and other business Voice over Internet Protocol (VoIP) services is done much better via a local company with local support and on-site installations, and WonderLink [provides] that type of hands-on and local support,” Warren said.

All existing WonderLink customer accounts will remain intact following the acquisition, according to VoiceOnyx.

Customer service also will remain a top priority for both VoiceOnyx and WonderLink.

“We are very excited about this transition, as WonderLink’s dedication to customer service parallels with our own,” Warren added.

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VoiceOnyx provides VoIP services to Florida businesses, and WonderLink offers an IP-based phone management service for enterprises and small and medium-sized businesses (SMBs).

With the acquisition of WonderLink’s business customers, VoiceOnyx could capitalize on a telecommunications market that is expected to grow over the next few years.

The Telecommunications Industry Association, a global information and communications technology (ICT) standards provider, recently predicted the telecom industry would be worth about $5.4 trillion last year, up from $5.0 trillion in 2013.

And if this segment continues to grow, VoiceOnyx could extend its market reach and increase its profits in 2015 and beyond.

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