8x8 Adds Birdeye, RingCentral Vet as Chief Customer Officer

8×8 has hired Walt Weisner, previously with Birdeye, Mavenlink and Verizon’s BlueJeans, as its chief customer officer.

Weisner will be responsible for the end-to-end experience of 8×8’s global customers. He will oversee professional services, implementation, and customer support and enablement.

8×8’s Walt Weisner

The chief customer officer will report to 8×8 CEO Dave Sipes.

“Providing a great customer experience is top priority for high-growth SaaS companies, especially in the dynamic cloud contact center and communications market,” Weisner said. “I am looking forward to taking 8×8’s global customer care organization to the next level at this key juncture in the market.”

Weisner has an extensive history in the channel. Prior to 8×8, he held senior management positions at cloud and SaaS companies, including BlueJeans Network by Verizon, RingCentral and WebEx. He most recently was chief customer officer at Birdeye.

“We are committed to being a customer-first, product-first, team-first company that helps organizations unify employee and customer communications as they shift to a hybrid work model,” Sipes said. “Walt brings to 8×8 an unparalleled track record developing and scaling best-in-class service and support teams.”

Weisner will play a pivotal role in ensuring customers successfully achieve their communications, collaboration and engagement goals, Sipes said. He’ll do so using the 8×8 integrated cloud contact center and employee cloud communications product.

Last week, 8×8 announced a new partnership with international distributor Westcon will allow the cloud communications provider to expand its reach. The team-up starts initially in the United Kingdom and Ireland this month. It will provide Westcon’s partners with a UCaaS and CCaaS public cloud solution via a wholesale model.