Birch Hires Former EarthLink VP to Lead Advanced Services

**Editor’s Note: Click here to see which channel people were on the move in September.**

Birch Communications has appointed Joseph Haines as its new vice president of advanced services and support, effective immediately.

In this role, Haines is responsible for field operations, the network operations center, advanced-services activation and support groups at the company. He will report directly to Jim O’Brien, Birch’s executive vice president and COO.

Before joining Birch, Haines served as vice president of Forerunner Technologies, and vice president of field operations and network operations at Deltacom, now EarthLink. He has more than 15 years of experience as a communications operations executive.

“Joe has a proven track record in leading Tier 2 and Tier 3 operations centers and field technicians with the highest degree of focus on the customer,” O’Brien said. “I am excited about the future of our newly expanded Advanced Services group and to have Joe leading this team. In addition to the TotalCloud PBX product rollout we announced this week, we look forward to releasing additional cloud solutions in the coming months, and Joe’s experience will play a critical role to meet and exceed our customers’ expectations.”{ad}

Haines will be based out of the Atlanta operations center.

“Birch excels in serving the complete technology needs of its customers and has a keen focus on customer experience and advanced communications and technology products,” Haines said. “I am excited to help expand the company’s technology and support operations for the benefit of our business customers. Birch is an advanced services communications provider and today offers a variety of fiber products, hosted communications, collaboration platforms, data center and cloud solutions.”