Procure IT Names Serial Co-Founder as Ops Lead

Procure IT named its co-founder William Hiatt — who also co-founded RapidScale — to head up operations for the technology advisor firm and procurement platform company.

Procure IT's William Hiatt

Hiatt will serve as managing partner and operations leader for the Texas-based channel partner, tasked with implementing and managing the Procure IT business strategy. Hiatt worked for more than two decades with Procure IT CEO Randy Jeter — including co-founding RapidScale. Hiatt served as chief operating officer and chief technology officer for the managed cloud services provider.

"William brings a rare combination of expertise in global enterprise architecture, security and compliance, professional and managed services processes, and finance required to build and operate an innovative IT procurement platform company," Jeter said in a statement. "I'm excited to collaborate with him again to realize our shared vision to build Procure IT, the first data-driven IT 'procurement-as-a-service' company."

Procure IT's Randy Jeter

Procure IT said in a news release that Hiatt's operations purview will include "capital investments in technology and human resources" that the company makes as it scales upward. The company launched earlier this year with four partner firms merging and intends to grow its headcount, platform and customer base in the coming year.

"Every business relies on technology, but it's becoming increasingly complex to source and manage. Procure IT combines people, processes and software into a ground-breaking solution to this widespread challenge," Hiatt said. "My role at Procure IT is to leverage my experience building and managing complex technology environments for global organizations to enable all our business customers – large and small – to affordably obtain and operate an IT business agility framework to meet their needs as they change and grow. To realize our goal, I'm focusing on building Procure IT's tech stack, processes and team, including acquisitions and investments."

The company in June announced a $3.5 million funding round that will in part boost digital marketing efforts for the technology advisor. At the time, funding totaled, $4.8 million.

Practice Heads

Procure IT has made multiple appointments at the C-level and practice levels. RingCentral and ARG alum John Cooper this summer signed on to head up Procure IT's voice transformation business. Earlier this month Procure IT tapped Jordan Solender, whose firm Premiere Technology Advisors merged into Procure IT, to lead its customer experience (CX) division. Then it named managing partner Dylan Bouterse, another former RapidScale employee, as the head of its cybersecurity consulting unit. Bouterse, was leading solutions for Krewe Advisory Group, which merged to form Procure IT.

Jeter said Procure IT appointed the technology practice heads as part of an emphasis on professionalizing its approach to different technology siloes. As Procure IT seeks to compete against systems integrators (SIs) and Big 5 consultancies in the enterprise space, Jeter said IT buyers expect technology-specific specialists who can head up projects.

As other partners have noted, partners can face challenges selling new technologies to customers without investing in their own in-house talent.