CA Nimsoft Service Desk Updates Cloud Automation, Mobility

CA Technologies has updated its CA Nimsoft Service Desk solution with more self-service/cloud automation, easier integration with complementary solutions and enhanced support for mobile devices, the company said. Here are the details.

CA said in a statement that the new features are all about IT and business agility, enabled through the cloud.

For instance, the self-service and cloud automation updates take some of the manual labor out of IT administration. Companies can implement Web services that automatically trigger activation, de-activation and/or modification of resources such as compute capacity or applications. The automation can reduce operational costs while speeding up fulfillment requests.

CA NSD now also includes web services that simplify integration with complementary enterprise ITSM solutions including Cisco Smarts service desk and SAP Solution Manager service desk. Also included is CA LISA Release Automation. CA said that “click and go” integration lets IT build end-to-end service management processes through the admin interface to help ensure ITIL best practices

The updated CA NSD also lets users create incidents, manage tickets, monitor approvals and view service communications from any device. Mobile functionality includes the leveraging of native device capabilities such as GPS and camera.

CA points out that because NSD is cloud-based it can be implemented quickly. Monthly subscription or concurrent-user licensing models are both available.